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Split Functionality in CSM

We want one functionality in ServiceNow that if pdf attachment is attached to case we should have a ability to split that attachment on the basis of range, even and odd or blank pages and create the split attachment into new case. 

Megha-1234 by Tera Contributor
  • 202 Views
  • 1 replies
  • 0 helpfuls

CSM/FSM Configurable Workspace

I would like to know how to apply one guide to multiple recordsMaking a guided tour is learningIn addition, it is in the workspace My InteractionsI have also succeeded in making a guide for one record in the workspace "My Interactions".What I would l...

スクリーンショット 2024-07-04 144419.png

Archiving related records from a table

I am working on a requirement where we want to archive data in our ServiceNow instance based on contract. For example, all contracts where contract model is XYZ,  should be archived.It's easy when I want to archive contracts, it's a direct condition....

Resolved! Execute assignment rule on demand by script

Hi All, the client asked me to implement a UI action to suggest an assignment group to the agent after changing some fields of the case (Business Service and other custom fields). Is there a way to execute on-demand assignment rules, which I have def...

Resolved! Form fields are not visible in playbook when case is created from esc portal

Hi all, I am facing an issue with Playbook in CSM/FSM Workspace. I have made configurations for playbook.Requirement: To show some fields in the case form in the playbook cards as per client requirement.Issue: The playbook cards show the fields when ...

Community Alums by Community Alums  
  • 2969 Views
  • 3 replies
  • 2 helpfuls

Stakeholders to see Requests

I need to allow Business stakeholder license holders to also see Requests as they can see Incidents, Change requests, etc. How can I achieve this?

FredericoA by Tera Contributor
  • 292 Views
  • 2 replies
  • 0 helpfuls

Guidance/instructions to capture the Using Location information

Hi, What guidance/instructions we should provide to our community to complete or capture the Using Location information in service Now.Guidance on Apps that are Global, Regional or Virtual , what values to be recorded on Using Location what is meant ...

USinha by Tera Contributor
  • 227 Views
  • 1 replies
  • 0 helpfuls

Unable to Show Pop Up

When I am creating Problem ticket in Service Operations Workspace there is one pop to ask the type of problem before creating it, but I need same function in CSM FSM Configurable Workspace, so not able to find exact UI Action for it, What should I do...