Hello everyone,My ServiceNow is integrated with NICE Cxone, a telephony system. I would like to create a UI Action on the Workspace where, upon pressing a button, the NICE Cxone will make an outgoing call to a specified number (e.g., 911). While the ...
I’m working on adding Agent Assist for a custom case type that extends the base case table in ServiceNow. I followed a below article that suggested adding a condition to the Agent Assist screen (parent.table = my table name). https://www.servicenow.c...
The code is not working. I have to list collector type variable. want to show records based on other. var ASDAgetSupplierAccount = Class.create(); ASDAgetSupplierAccount.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { /*** ...
Hi All,I have a multi-row variable set in my catalog item used for creating record for each row in the mrvs. But it is creating extra records by picking up data from a previous request raised using the catalog item.When the request is submitted it sh...
As an end user each user how many times he opened a portal per day i want to calculate.I left with no clue can any one provide help to go further? how i need to track or get info from portal page to ServiceNow table each time they accessed the portal...
How can we go back to previous option in guided tour after clicking on next button and can we attach screen shots in guided tour??
Hi experts,I have an issue with CSM workspace with emails in activity log.When I click on compose an email action, the currently logged in user is displayed as 'from'. Which is incorrect.But when I checked the incident in the classic view, the sender...
Hi everyone! I've set up a crew with one member who has access to two pieces of equipment. When I assign a task to this crew, both pieces of equipment are being used. However, I only want one of them to be used. How can I make this adjustment? Thanks...
Hello all. I am trying to understand if the following optimisation opportunities would be feasible in the Virtual Agent space? 1. Remove / switch off the natural language bar from Virtual Agent. 2. Add a back button in Virtual Agent which would allo...
How to increase file naming convention length in image transfer record. if increase will be face any issues. any one could you please guide me.
Hi All, I Have one question Related to Virtual agent, in my instance not appear 'conversation interface'. Could you Please Suggest any body. Thanks
Hello everyone!I'm having an issue with configuring ranges reports that are presented in the color of my widgets.I have set up the case statuses.When I want to generate new Accounts by Status widgets, the widget changes color.In this image I have set...
Hi All,There is a OOB notification in servicenow named "KM Subscription Group: Article commented" and it is work on sn_actsub_activity table.I do need some information on the sn_actsub_activity table, like what is purpose of this table and what kind ...
I'm frequently asked to build dashboards for a single group, that can contain multiple tabs and a dozen or more reports (especially the "single-shot body count" reports). Often that dashboard will prove useful to other teams, but I must share the da...
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