Knowledge base workflows

[tulasi8]

Hi Community,

I am new to knowledge base created through incident. Can anyone please explain me the clear steps of each and every workflow used for knowledge base. And the process of each workflow . There are 4 workflows. So, how can it decide to run this particular workflow once the knowledge base is created .

1.  Knowledge - Instant Publish

2.Knowledge - Instant Retire

3. Knowledge - Approval publish

4.Knowledge - Retire Knowledge

Regards,

Tulasi.

[kaushal_snow]

Hi @tulasi8 ,

Here’s a quick summary of the 4 kb workflows in ServiceNow and how they work:

** Publish Workflows

Knowledge – Instant Publish: Publishes a draft immediately, no approval needed as such.

Knowledge – Approval Publish: Moves the draft to Review; an approver must approve it before it becomes Published.

**Retire Workflows

Knowledge – Instant Retire: Instantly retires a published article without approval.

Knowledge – Approval Retire or Retire Knowledge: Sends a retirement request to an approver; article is Retired only after approval.