Latest comment not populating via email script

Arjit Gourav
Tera Contributor

‎01-22-2024 01:00 AM

Hello,

 

I am currently trying to populate the latest additional comment added (where any user is tagged with @ mention) of a particular table with help of a custom email script.

 

Notification utilized : Activity Stream Mention Email  (Notification is running on live_notification table)

 

Script used for populating latest comment:

 

var gr=new GlideRecord ('sys_journal_field');

gr.addEncodedQuery("name=tablename^element=comments^element_id"+current.sys_id);

gr.orderByDesc('sys_created_on');

gr.setLimit(1);

gr.query();

if(gr.next()){

template.print("latest comment is"+gr.value);

}

 

Note:- Over the email script, rest of the details like number, subject etc. of the records of the table for the particular @ mention gets populated over email notification.

Kindly assist if anyone has any recommendations/solution to it.

0 Helpfuls
  • 221 Views
1 REPLY 1

Danish Bhairag2
Tera Sage
Tera Sage

‎01-22-2024 01:24 AM

Hi @Arjit Gourav ,

 

Instead of doing it this way you can query the actual table where the record is present for eg incident is the table then query the incident table & to fetch the latest comment u can try fetching it like below.

 

 

gr.comments.getJournalEntry(1);

 

 

3.27 getJournalEntry(int)

Gets either the most recent journal entry or all journal entries.

 

Parameters: -1: get all journal entries, 1: get the most recent journal entry.

 

Thanks,

Danish

 

0 Helpfuls