After clicking advance check box, not able to see advance tab to write the scripts in business rules. I tried to save as well but after saving advance checkbox is getting reset to unchecked. Refer screenshot.Version : tokyo
Please can someone advise - we have the same SLA criteria, however the opening hours are different on the Sunday. What is the best way to handle this - have a schedule with 2 different Schedule entries as in Mon - Sat & then Sun. We have set them u...
Hello,I need a weekly report for open change tasks with expired Planned End Dates. It should cover tasks from the past week.Let's say, there is a change request and it has 3 change task with date 10/1/2023. I wanted to pull out all the open change ta...
We are in the process of launch chat for customers via Engagement Messenger. we would like to control when the virtual agent offers connection to live agents for example M-F 8am to 5pm EST. 1) is it possible with a low code option? 2) if not where...
Hey all, I am trying to export a massive, 1 Million records to an Excel file (Contacts) and am running into an issue with how to do it. When I filtered down my list, I clicked Export and chose the .xlsx file format. I am then given a warning mentioni...
Hi,I want to change CSM/FSM Configurable Workspace response template search bar to be empty.What should I do?By the way, I referred to this knowledge, but it did not solve.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1222717...
Virtual agent has hijacked all chat queue. We turned on the plug-in to play with it but we are not ready to implement it. Chats in our CSM chat queue automatically get answered by the virtual agent and the users have to select 'Contact Support' to ...
Getting error as FAILURE: Unable to run field values validation, g_form is not defined. A valid form must be open before validating values while running ATF.Can someone help me how to do this? Thanks in advance.
I have 5 fields with values on the form and I need a button on case form , when I click that button , an excel sheet with the fields name and values should be generated and get downloaded.Fields name should be bold.Fields value should be normal text.
Please can anyone help on how I can remove knowledge base option from search when test is typed in search on csm portal?
Hi team, We have multiple customers (like A, B, c, etc..). The maintenance change request has been opened for customer A, In the portal needs to display the message with change request details (such as change number, and description), and that mess...
Hi all,for the users who logged in first time to the instance I need to show some message on portal. how we can achieve this. can anyone have idea?Thanks
Hello,I have a requirement where we are triggering a notification sent to 'abc' and 'xyz. These two emails are currently added directly in the notification itself. However, the new requirement is to configure the email sender list differently. Specif...
Hi, I have a requirement to add multiple checklist to a Record at a different states of an Incident. Currently, to add a new checklist to an Incident at In Progress state, I need to delete the Checklist I had added during the New state of the Incide...
A customer has a requirement to essentially have a register of external users, similar to Outlook Contacts. Meaning users who can't log on and don't need to log on. But they should belong to an Account/Company.So their idea was to use the csm_consume...
