Hi all, in customer service we have lost the 'type your message here' widget in the activity stream. It still exists for folks on the incident side, but 'cases' do not have it. Is there a place to start looking to restore that functionality so end us...
Hi Community, I hope to get some help with Response Templates in the Contextual Side panel, on the CSM/FSM Configurable Workspace. I have so far been unable to solve this requirement. What we need is an automatic refresh/reload of the list of Respons...
My team has inherited support of a project surrounding the Walk-up Experience product that was initially set up by a contracted team almost two years ago. Thankfully the product is, for the most part, fully built and ready for use, but the agency it ...
Hello,I am getting a list like ( a, b, c, d, e, f) from GlideAjax in Client script response. If I wanted to add all these options in a choice type field. How will I do that?This is the script I am using, but it's not adding the options. I had checked...
Hello, I have written this client script on catalog variable set.function onChange(control, oldValue, newValue, isLoading) { var at = g_form.getValue('type');console.log('test12 ' + at);if(at == 'Modify Existing'){g_form.showFieldMsg('type' , 'Your ...
Hi, I want to change the list of view of Report/PA widget which is showing on Home page in Agent workspace. Please find the below images of Home page and list view which need configure. Currently, in list, it just showing number column but need to ad...
I created a footer for our Service Portal. Its rather large so I have the Fixed Footer turned off on the Theme. The problem occurs before a user logs into the portal, the footer rides up to be just under the portion of the visible text because the c...
How do I update an existing Data Source There seems to be no option.Here is the screenshot that I am trying to edit.
Hello all,We are facing some issues in virtual agent provided knowledge article link redirection.CSM: If a Customer Contact asks Virtual Agent for some query, then KB article links provided by VA open up in "/csp" instead of "/csm", even after config...
Hi Team, I want to exclude a table from Import Set cleaner Scheduled Job. I have taken a copy of the OOB Script Include "ImportSetCleanerCustom" and added "table_name!=MY_TABLE_NAME" query to '_queryIsets' function. But somehow it is not working. Ca...
On the sys_user_group table we recently created a custom field called 'Display Name'. To make the group names more understandable to the users.On the case form we currently have a reference field called 'assignment group', which references the sys_us...
Create a change Request -> Fill assignment group and assigned to field -> Request approval ->Now it goes request to all the members of the assignment group and users with what role can approve/reject this Requests based on below screenshot. The scree...
Hi All, We have created two tables extended from Case table.1. External2. InternalSo when we are submitting any request(variables are requested for- reference to Customer table and account - referencing to Account table) from the CSM portal a new cas...
Hi All, I have created Reports In workspace But When i click report data is not showing in list level ?Ex: When i click pending reports part instead of Incident SLA time remaining reports need to show Request items assigned to pending reports
If the caller's location is 'London' , assignment group should auto populate as 'London Group'. Here assignment group is reference field.@Ankur Bawiskar @Community Alums @Sohail Khilji can you assist me on this?
