How to stop ui page from updating in database

Hello,I am using UI page to get all the location data and  populate a reference field(ref: location) in a custom table form. functionality: I am sending the sys_id of the loc record and the sysid of the custom table record to script include and updat...

Notification Template

Hi Team, We have created the notification for the Agreement experiment. The notification template is below: The below Agreement will be expiring in <<Days left to expire>> days.AT&T Engagement Manager: << pull the name from Relationship>> 1. How  to ...

Create List that show my Cases and Case Tasks in one view.

Hi, Is there a way to create a list to show both my assigned cases and case tasks in one list. I am creating a custom list but can't figure out how to import both sets of data into one list to view. I have to jump in-between two lists. Is this possib...

making the requested for readonly

I have created one record Producer, in a record producer i have created one variable called the Requested for,  i want to make the requested for readonly when the requested for user belongs to only one location? can someone please let me know how i c...

when user click the "Republish" button on retired knowledge article, need to update the valid date

Hi Team, when the user clicks the "Republish" button on the retired knowledge article, needs to update the valid date value is add180 days from the current date. Regards,Manasa

Inbound email not getting processed

Hello experts,I have a inbound action, when a reply email comes in I am getting the error,the email is coming into the system but it says unable to locate the record that it is related to. Thanks in advance for your inputs.!

Issue with Displaying Knowledge-Related Articles in Catalog Item Widget

I have embedded a widget for knowledge-related articles within the catalog item widget. However, the knowledge-related articles are not being displayed within the widget, even though the catalog item itself does contain the related articles. 

How can we show sold products added on parent account to child accounts?

Can we add all the sold products on one parent account and make them accessible to child accounts?We would like to add all the sold products to one parent account because we don't want to add the same sold product in all the accounts. 

from users email, i want contacts account locations

I have created one record Producer, which consists of two Variables, one is requestor_name and the other one is meeting_event_location.The Requestor_name is referring to sys_user table and the meeting_event_location referring to cmn_location tableI w...

Need to set the default value of days filed

Hi team, We have one field "Expire Days" need to set the default value based on the difference between the current date and the end date. For example:Current Date is: 2023-08-18End date: 2023-08-30 We need to set the value Expire Days as 12 days Rega...

CSM Configurable Workspace "Record Not Found"

I have a simple list on the landing page of my CSM Configurable Workspace with a filter applied to it, when I click on a particular record to open the form for that specific record it says "Record not found". I have another simple list with a filter ...

Hi All , How to Rename OOB page report name ex:

Hi All , How to Rename OOB page report name ex: instead of catalog tasks assigned to me I need to rename Request assigned to me 

how to hide submit button on sc catalog item .

Can you convert a case to an incident and vice versa?

We have a use case where people working in the business area who will be using case type tickets might need to transfer to IT people who are working in incident tickets. Can these ticket types be converted when needing to transfer? Would that be bad ...