Work Order in Virtual Agent
Can users submit a work order via the virtual agent in SNOW? FSM can only be used in CSM/FSM work space. I am curious to know if the work order can be implemented in to the Virtual Agent.
Forum Posts
CSM workspace knowledge categorized view change as per backed.
CSM workspace knowledge categorized view change as per backed. For example if i change anything in the platform it should be automatically change as per changes in backend.Currently it seems like static , i have categories my knowledge block however ...
portal widget fields read asset page
Hello, I'm interested in making the serial number field read-only for all users on the portal's asset page. However, I'm currently facing challenges in finding a suitable solution. Could you kindly offer some guidance or support on this matter? Your ...
Agent Workspace Case Priority
Hello,I have a concern regarding the Agent Workspace. Why am I seeing two priorities for a case in the Agent Workspace?Does anyone have any clue? Please do respond. Thanks in Advance!
Action Status Updated on behalf of requested for in comments
Hello, We are facing an issue that whenever needs attention action status is updated. Comments are updated on behalf requested for and not system. In core UI we can correctly see that action status are updated by system but in agent workspace it is s...
Resolved! Case reply to email
When case is created email is send to contact user. when that contact user reply to that mail ,I want to send mail to assigned to user, that contact replies to mail. how can we achive this on case table.
Modifying text and restricting file uploads in Now Virtual Agent integration with Slack
Hi everyone,I'm using the Now Virtual Agent integration with Slack. I want to know how to modify the text "You selected: {option}"! Also, I only want to allow users to upload one file.Thank you,!
Service bridge - data sync is not happening in customer instance
We have the Service bridge setup between two instances and the connection is successful. We have the provider table as 'Case' and customer table as 'Incident'. Based on the trigger condition, the remote task gets created successfully too. Issue: The ...
Auto-numbering for new records based on the Category
Hi folks, Requirement: I have two fields in the form. 1. Category - List Type (Choices ike Hardware, Software)2. Number - String (Should be auto numbered) If I select Hardware, auto number should be like HARD0001If I select Software, auto number shou...
CASE Sub State to In Progress
Hello team, If the State was AWAITING INFO and then the State changes to OPEN because customer replied, sub state should be CUSTOMER REPLIED . Thanks,Krishna.
Appointments and WO/WOT - not creating
Hi SNC, I wonder if there is anyone out there that can help us. We are setting a demo that will show how Appointments work from a Customer/Contact perspective through the CSM POrtal. The idea is that it is a maintenance Service catalogue item, the...
Related Party Users
Hello everyone, I added a Related Party User to a case according to ServiceNow Product Documentation: Adding related parties to a case - but unfortunately they still can't see the case in the CSM Portal. The Contact I have added here (Knut Test) has...
Pop up automatically disappearing after Vancouver upgrade.
Hi,We had a requirement to show "Time Worked" table(task_time_worked) form as a Pop up, when an External comment is added and the form is saved on the "Agent Workspace". This functionality was working before the instance was upgraded to Vancouver(Pre...
Abort Attachment insertion
My requirement is to abort insertion of attachment on case table when attachment size exceeds 9MB and throw an error message.Error message is throwing as expected but the null attachment is showing.if (parseInt(current.size_bytes) > 9000000) { ...
Code formatting missing when added through "add code sample" Button from rich text editor
We have implemented rich text editor on our CSM portal while viewing casesWidget in use- CSM Standard Ticket ConversationAngular providers for the above widget - spTinyPost implementation the code sample button was missing. So we added it under spTi...
