License in CSM based on roles

Sneha KH
Tera Guru

3 weeks ago

Hello Community,
I just wanted to know what are the product licenses used based on roles in Customer Service Management (CSM).

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Ankur Bawiskar
Tera Patron
In response to Ankur Bawiskar

2 weeks ago

@Sneha KH 

Just following up to see whether my suggested comment worked for you.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Sneha KH 

 

Refer: 

Roles installed with Customer Service Management 

Introduction about CSM roles

KB0639072 Customer Service Management Roles and FAQs 

About ServiceNow Licensing Guide

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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