License model for CSM Application

[Girish Thimmann]

We are preparing for a customer to be onboarded in to ServiceNow CSM application. Customer has a B2C business model and we are planning to propose the Consumer model to manage customer details.
With the Consumer entry created for every customer part of the business, will this consume any fulfiller license. It will be very important to understand the license model as we do not want to impact the number of fulfiller licenses utilized and it should be only the agent working on the application.
Kindly assist to confirm that Consumer entry will not consume a fulfiller license in CSM App.

Regards,
Girish

[Community Alums]

To the best of my knowledge, populating consumer records do not have anything to do with CSM fulfiller licenses. Agents will need a role to manage (create/edit) the consumer records, which would use a fulfiller license, however just having the records in the table itself does not utilize a fulfiller license.

Best to confirm with your account exec just to be safe.

Tim

[Community Alums]

Hi @Girish Thimmanna ,

This question is best answered by ServiceNow Account executive who is allocated to your company. Nobody else can answer this perfectly apart from them.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep