How can I change the login method in the Business Portal so that customers log in with their User Name (e.g. fist_name.last_name) in the Portal, but key in their email address?
Catalogs are not showing in the Quote form (Quote Management). Below is the screenshot for referenceNote : Product offering catalogs are present in table but not visible on the CSM workspace.Can anyone suggest your inputs here. Advance thanks.
How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expectedI also want to send the same notification to the associa...
Hi everyone,I hope I am posting to the right forum.I have a question about Form Layout specifications.For example, on an Account form, I have a field that I want to display on the left side. In that case, I selected the section layout “Two columns” i...
How to integrate virtual agent topic with now assist?
Hello,We have run into an issue where our Schedule Publish function is not working for Communities Posts, and every article on the Topic only relates to Article Publish. That wouldn't be the same job? Would anyone be able to point me in the direction...
Dear All, I am trying create a POST method so that in click of UI action , All the required details should be sent to 3rd party Payload : {"client_reference": "123","account_id": "","additional_info": "","fault_description": "","serial_number": "123...
HiHow to disable incident popup when state is onhold and on hold reason is awaiting caller comments is madatory this is fine along with comments email is also populating I want to hide emailwhen state is in progress its fine:when state is on hold - r...
Hi everyone, I try to add watchlist in our Standard Ticket Configuration, so a requester can add someone to the watchlist. I got this message:Error MessageThe following fields 'Watch list' are not allowed in info region If that doesn´t work, how I c...
Hi, I have a task to create similar kind of experience which will point to a custom table. where can I find this OOB code and can I duplicate it?
When trying to export a list of Cases to xlsx file, not able to download the file getting error 'Requested attachment does not exist' and it is working fine for CSV,JSON and PDF files. Kindly assist on this, sharing Error snapshot below
Hi, I am trying to add user to Azure AD group via ServiceNowFor Look up user which parameter should be mapped to User principal name (UserID or Email)and how to use output of this activity in Add user to Group Activity. In group ID, I am putting sys_...
I have a user that has been using reports perfectly fine until randomly today we are running into the following errors and they cannot view any of the reports they've created. I have tried removing and adding all roles and they have the exact same ro...
I wanted to try out the email to csm interaction and looks like it has a dependancy with customer central and can't be tested in PDI. Is there any way we can enable this in my personal instance to test the csm interaction feature. I couldn't even upg...
hi Team,When I do not get a response from the caller after recording 3 communication attempts, then the Incident ticket will be resolved and a resolution code updated. is there any OOB feature existing in PDI? if not how to achieve it. Regards,Abhila...