Hi all, We need a help with the reference fields. We have location field on case table which is a reference field. As we click on the reference icon, we dont want location records to load, rather we would prefer the locations to be loaded once we app...
I’m working on a UI Action "Request Information" in the ServiceNow back-office. When a user clicks this action, they should automatically be redirected to the Related record "Comments" to enter the requested information.
Who gets the approvals when a customer is registering on the csm portal? Trying to figure out how the approval is assigned to better understand the logic of this and can approvals be turned off so that customers can just automatically register for an...
I have added the cmdb_ci field in the customer self service view of the case table via list layout to show the field in the my lists section although the field is getting visible in CSM Portal in My Lists but the data is not getting populated for the...
In CSM configurable workspace, i've configured the "Verify Consumer" to be available on the contextual side panel. But when we click verify consumer, instead on showing search bar it is showing the following message. Can anyone help me to fix this is...
I would like to add another pagination button at the top (image 2), and I want a page counter positioned between the two navigation buttons. Is that feasible? If possible, please guide me on how to achieve it. Thank you!Regard.
Can some one please let me know, How we can call a Script include via a Business rule. Example I have an existing client callable script include which returns true/false as the output i need to use the same in the Business rule for me to set up an er...
Hi Team,I want to add custom field affected user into incident List view pop up service operations workspace ViewPlease guide me steps Thanks
I created a state in the sn_customerservice_case table with the label: "closed - lost" and with value 11 and when selecting this case it does not have the closed behavior. How do I insert this value in the script that closes the records?
I have a requirement to set the dropdown field value on the case based on the variable value select on the form via flow designerVariable on the form is of multiplechoice type:eg: if user selects 1st option from the form the field value on the case ...
Hello ServiceNow Community,I am currently managing a CRM system and looking to integrate it with our Customer Success Management (CSM) platform to facilitate seamless sharing of customer data. Our goal is to enhance customer interactions by leveragin...
How can we call script include from Business rule.Please providee syntax for that
Hi , I have tried enabling email visibility always for Compose section for Change request workspace view, CSM workspace default page , but there are some read-only policy So then I have created a copy of it then customised and activated that page but...
Hello, We are looking to start with Customer Onboarding in CSM and we found out about CSM Case types.There is an OOB Onboarding Case type that we are interested to implement.Documentation Link:https://www.servicenow.com/docs/bundle/washingtondc-custo...
Hi All, I am working on the Recommended Actions in CSM workspace. But Search bar and Select source are not showing for non admins. Anyone have any idea how this be visible for non admins users. Thanks in Advance
