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Filter condition is not coming as expected in the related list

Hi Team, I have created one related list on the Change record , Name> CI Outcomesusing below Relationshipbut the filter condition is not coming    it should come like below,i tried searching the edit default filter , its not showing, How to achieve t...

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An approval reply has failed to be processed by our system.

Hi all, I've got an incident and the user is getting this error when trying to approve a requested item: 'The approval failed because the approval response email was not sent by the approver. ' I've checked the approval history and the email is sent ...

Amy Palaghia by Tera Contributor
  • 1571 Views
  • 6 replies
  • 1 helpfuls

Resolved! Now Support SLA's

I'm looking for an SLA document for ServiceNow's Service SLA's.

Dan189 by Tera Contributor
  • 1962 Views
  • 4 replies
  • 2 helpfuls

Resolved! ec_pro_dashboard vs ec_pro_home

Hi all In Employee Center PRO portal I can configure ec_pro_dashboard or ec_pro_home as Homepages. What is the difference?  I can see different widgets but I need to understand when to use one or the other Regards

giuseppem by Kilo Sage
  • 1117 Views
  • 4 replies
  • 2 helpfuls

Resolved! Variables not available on case forms

I have 2 similar RecordProducer via which we are creating CSM case.I want to write same BR on case table for both record producer but it is giving error.like one similar variable in both RP var costcenter = current.variables.cost_center (belong to fi...

Hafsa1 by Mega Sage
  • 787 Views
  • 7 replies
  • 0 helpfuls

Progress bar to show in configurable workspace for SLA columns

Hi all I am currently amending the Service Operations workspace and want to add progress bars that are default in the native view when it comes to 'business elapsed percentage' on reporting and dashboard. In workspace it only seems to show as decimal...

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Lee Coogan by Tera Contributor
  • 521 Views
  • 1 replies
  • 0 helpfuls

Adding font to New Email Draft tab in Workspace

Hi all, I am wanting to add Century Gothic=century gothic,sans-serif to the dropdown menu in the New Email Draft tab in our base agent workspace: I have been able to add the font to the glide path (glide.ui.html.editor.v5.font.collection) for other a...

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ajunge by Tera Contributor
  • 409 Views
  • 2 replies
  • 0 helpfuls