Hi all,I have set up Agent Assist for my SC_Task table.How can I add the condition that for this table only, the Agent Assist only returns the result of a specific Knowledge Base? Thank you
Hi, I am facing an issue with UI action in workspace. I have created a custom UI action where client validation is also happening(Making a field Mandatory to fill). This UI action is working fine in Native UI but not working in Workspace. I am able t...
How we can raise as Defect in test management 2.0 during test execution and one of the test case is failed and how the test case and Incident will linked.
I am not getting load demo data when i am trying to install a plugin so i thought default it will come but haven't later tried to get the data following googling but failed.tried with another instance there also when i am trying to install plugin loa...
Hi all Has any one worked on workspace Hi All ui action of FSM is working fine in native view but not working in configurable workspace view Can any one guide any script or what I am missing on it I have enaled the workspace button and workspace m...
Greetings, We have been on ITSM for a few years and I am beginning a project where we will be installing CSM to start taking advantage of some of the tools. As I understand it, most of the CSM stuff is "net new" tables that get installed, but I would...
I have a requirement to implement/customize Record Information block on the sidebar section for custom table in CSM Workspace. As I found out, the component "Display Value Block" with OOB preset with "Form Controller" Data Resource can fetch Secondar...
Hi Team,We have a metric "Assignment Group Change" . Now the issue is a Case is assigned to a Group and then its resolved but the Calculation does not show as Complete for the "Assignment Group Change" So Doesn't it move the Calculation to Complete...
Hi Team, I need to know if we can do trend By Duration field in reports in servicenow. I checked but I am not able to select or find any duration field to trend BY instead I can only see Date and Date/Time Fields. Is there any limitations on it?
Custom Created Activity does not populate data on Customer Activity tab of interaction, whereas type phone and chat interactions show the records. Please refer the attachment for the same. I have followed the documentation and created everything from...
In servicenow after clone the prod to dev instance it was facing the mid server (Basic authentication failed for user: mid_acc ) and continously tiggered the error in log table . And mid_acc in this user not in sys_user table after cloning the inst...
Hi,I need to set the due date for the approvers for one hour. The below script i have used.var gdt = new GlideDateTime(); gdt.add(1 * 60 * 60 * 1000); var dueDateString = gdt.getValue(); return dueDateString;But the due date field in the approver t...
One of my colleague has made some changes in the flow and we want to move it back to its oginial state as that of prod system (Move flow from Prod to dev)Is it possible to export and import the flow from Prod to dev?Any version history maintained for...
there's 1 assignment group, and it has member from across the globe.what is the recommended process/script/policy to ensure that they have visibility of the tickets pertaining to their specific location and not all the tickets in the queue.
