Localization Issue in Notifications Based on Account Language/Region

[Gopal14]

Hi everyone,

I’m facing an issue where the resolution code in my notifications is not being displayed in the correct language. I have resolution codes in multiple languages, and these are based on the Account’s preferred language or Region.

Here’s the scenario:

• If the region is Germany, the resolution code should display in German.

• However, in the notification, the resolution code is showing in English despite the region being set to Germany.

I’ve tried the following placeholders in the notification template:

• ${resolution_code.label}

• ${resolution_code.getValue()}

• ${resolution_code.getDisplayValue()}

None of these worked to display the localized resolution code in the correct language.

Below is my email Script code:

var account = current.account;

var lang = account.u_language;
if (!lang || lang.trim() === '') {
    var region = account.u_region + ''; 
    var regionLangMap = {
        'Germany': 'de',
        'Netherlands': 'nl',
        'UK': 'en'
    };

    
    lang = regionLangMap[account.u_region] || 'en';
}

gs.setSessionLanguage(lang);

var resCodeDisplay = current.resolution_code.getDisplayValue();
resCodeDisplay;

I am calling this email script in my notification body:

Lösungs-Code: ${mail_script:resolution_code_basedon_region}

How ever, when I am doing preview, even though resolution code exists, it is showing as empty

@Ankur Bawiskar 

[Gopal14]

@Ankur Bawiskar 

after code updated, I have tested this, still it is showing in English

Case Record:

The account which I have selected, language and region both are Germany

when I am doing preview of the notification, Resolution code is showing in English, Instead of Germany

[Ankur Bawiskar]

@Gopal14 

Did you add logs and see?

try running in background script and see

what's your script now since I gave 2 options and you need to update based on if you are in scoped/global application?

Did you check in email logs? don't use preview.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Gopal14]

this is my script now

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

          // Get account from the current task or context
var account = current.account;


var lang = account.u_language;
if (!lang || lang.trim() === '') {
    var region = account.u_region + ''; 
    var regionLangMap = {
        'Germany': 'de',
        'Netherlands': 'nl',
        'UK': 'en'
    };

    
    lang = regionLangMap[account.u_region] || 'en';
}

//gs.setSessionLanguage(lang);

var resCodeDisplay = current.resolution_code.getDisplayValueLang(lang);
template.print(resCodeDisplay);


})(current, template, email, email_action, event);

I have created a case, tested that and closed the case, After that only it is coming in english