Logo from reply mail is getting attached as an Attachment - CSM Workspace

[Ramya21]

Client sending a reply email with the company logo is getting attached as an attachment in Service now. 

Need help on restricting the logo getting attached as an attachment. I would like to know in which application and table a business rule needs to be created for this to work.

Thanks,

Ramya 

[Harish KM]

HI check this thread

https://community.servicenow.com/community?id=community_question&sys_id=6ca9a716db68a3401cd8a345ca9619f8

[Community Alums · Accepted solution]

Hi Ramya,

The ServiceNow Platform includes two specific system properties that can be used to help modify this behavior:

• glide.email.inbound.image_sys_attachment.filter.minimum_bytes
• glide.email.inbound.image_sys_attachment.filter.action

The value of these properties can thus be modified on the ServiceNow instance which can help to reduce the inclusion of files in the new record which may not be relevant to the actual created record.

Resolution mentioned in this Support KB:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751399

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep