How to enable/add attach article to interaction form

[Resourc]

Hi can any one guide me
when I search and view relevant articles from the interaction form -next to short description in the native ServiceNow UI,

Interaction 

I am not able to add the article to interaction 
but in incident form we have button attach to incident
Incident

can any one help me on this requirement

Thanks in advance

[Swapna Abburi]

Hi @Resourc 

Attaching knowledge to Interaction record similar to Incident is not possible OOTB, as Interaction table is not an extension of Task table.

Please go through the below KB article which describes couple of options to achieve your requirement.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854171

[Bhimashankar H]

Hi @Resourc ,

Out of the box, incidents have “Attach to Incident” for knowledge articles, but interactions don’t support the same pattern because Interaction does not extend Task; it can be enabled with a small customization using an M2M link and a UI action or by leveraging the interaction_related_record association to store the selected article reference in Workspace flows. 

Implementing the same logic as incident table has to attach the KB article.

Check this out

Knowledge articles in Interaction related list after attaching via Agent Assist 

Thanks,
Bhimashankar H

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[Bhimashankar H]

Hi @Resourc ,

I hope you saw my reply. 

If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. It will help future readers as well having similar kind of questions and close the thread.

Thanks,
Bhimashankar H