Make UI Action Button visible

[akashkekan]

I have created a button "Raise Incident", the use case is it should only be visible when the task_category (choice field) is changed to "IT Service Management".  I gave the condition in condition field inside UI Actions, it's not working. 

[Chaitanya ILCR · Accepted solution]

Hi @akashkekan ,

you have to save the record in order to make the UI Action to be visible for the mentioned category

if you want this to visible or hidden onChange of the category use onChange client script on the task category field 

refer this for the same

https://www.servicenow.com/community/itsm-articles/how-to-hide-show-the-ui-action-by-client-script/t...

Note: this won't work in the workspace

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[akashkekan]

Thanks Chaitanya....Its working

[Ankur Bawiskar]

@akashkekan 

So what was the issue?

I believe it's very basic to know if you are showing it for Existing Record then that record should be present in the instance. Then only it will be shown.

If my response helped please mark it correct and close the thread so that it benefits future readers.