Mandatory additional comments on CSM portal when approver rejects approval is not working

[vstefanova]

Hi all, 

The OOTB "CSM Approval Info" widget on the CSM Portal does not enforce a mandatory rejection reason when an approval is rejected. 

Could you please share how to fix it?

Thank you in advance,
Victoria 

[Ankur Bawiskar]

@vstefanova 

you can check this against any PDI which is on Zurich or any fresh instance and see if that's OOTB behavior.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏