Mapping Record Producer Variable to Field With UI Policy

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ā03-31-2022 10:30 AM
I am trying to map a variable from a record producer to a field on our table. The field on the created record's form is initially hidden by a UI policy (dependent on another field's dropdown option). The field is getting mapped over to the created record on the backend/database, but the value is not displaying on the form due to the UI Policy still hiding it. And when I manually select the correct dropdown option to display the field, the value that should have been mapped over is not displaying. How would I go about unhiding this field after the record is generated to show the value that was mapped over? I assume I need to update the UI Policy itself?
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Customer Service Management

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ā03-31-2022 10:36 AM

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ā03-31-2022 11:35 AM
The UI policy I'm referring to is not a Catalog UI Policy.
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ā04-01-2022 12:38 AM
Hi,
Just open the record where the fields are present. Configure> UI policies> look for the UI policies where these fields in ask are used.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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ā04-01-2022 01:26 AM
Hi
For your scenario, what you need to do is update the same Client script or UI Policy which you have which is hiding that field based on other dropdown field.
So within that you need to update it as below:
The field which you are mapping(and is current getting hidden) is not empty then only the other UI Policy or script should work and hide it.
This will make it visible when the value gets mapped from Record Producer.
If you can share the details of that component the way you are currently hiding it and I can help you with an update.
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke