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Playbook translation

Hello, As anyone ever tried to translate a playbook? The use case is : we want to display the playbook in the agent's language, even if a case is transferred to another agent (i.e. the newly assigned agent will see the translated playbook). It seems ...

Resolved! Fail to add customer field to customer_contact form in form builder

When I try to add a custom field to customer_contact form in form builder, it failed and show error message 'Field can not be deleted as user does not have the required rights.' My instance's version is Xanadu. My account is System Administrator, do ...

error message.png instance version.png role.png
Lina66 by Tera Contributor
  • 1263 Views
  • 13 replies
  • 0 helpfuls

Real-Time Transcription for ServiceNow Voice

Hi, everyone!I found  ServiceNow Voice has to be setup in amazon connect.Does ServiceNow Voice can be integrated with other cloud center providers?Is there a list of the cloud center providers which can be integrated with ServiceNow voice.Thank you!h...

其偉単 by Tera Expert
  • 448 Views
  • 1 replies
  • 0 helpfuls

Work items not getting assigned to agents

Hello Team, I have configured Advanced Work Assignment (AWA) for Major Incident Management (MIM) and defined the necessary skills. Currently, when I set skills at the group level, the tickets are routed to all available agents within that group. Howe...

rmishra4395 by Tera Contributor
  • 560 Views
  • 2 replies
  • 0 helpfuls

How to use the fields of the reference tablle in a BR

I Have a BR that is on wo table , there is a field abc on the wo which is the reference field from tow tablewhen the tow state changes then the BR should execute. how to track the changes of the state of reference table 

How to send array data from Script Include to Client script

Hi Guys, I have to send array data from Script Include to Client script as I have to sort this array data to get only those fields that are visible on form not all the fields but issue is that when I send it then it convert to object I tried every po...

Self-service communities

Hi! I'm thinking about the idea of having a self-service community for our department and I'm considering the Communities plugin, which seems ok. This one: https://www.servicenow.com/products/communities.html But, it seems to me like there hasn't bee...

Impact Service Now

Hi Greetings!!Can anyone explain what is Impact Service now how its working and is that necessary to purchase impact service now to my organization Thanks in advance

Anu2013 by Tera Contributor
  • 852 Views
  • 1 replies
  • 1 helpfuls

Question Regarding CSM B2B2C model

Hello everyone, Apologies if the question does not make sense as I am new to CSM and currently learning. So will try to explain as best as I can. In a B2B2C model, our client is a movie streaming company (Net-flux).  They have an account who uses Net...

Set Category and Subcategory for MIM

Hello Team, Need Help. Whenever Proposed Major Incident is created by "ABC" group member then set Category as Remote and Subcategory as "Unknown" and Assignment group as "XYZ" group.

rmishra4395 by Tera Contributor
  • 577 Views
  • 6 replies
  • 0 helpfuls