Hello Everyone, I’m currently facing an issue with CSM Workspace while creating a case. I’ve updated all the necessary fields like category, subcategory, and others that are required for case creation. Upon creating the case, I checked the Case table...
Hello everyone I want to auto populate one field on catalog item form on language bases . For example I have one variable name country which have 4 option us,uk ,Netherlands and others. I want to auto populate Netherlands if user is from Netherlands
I have gone through below thread but i didnt understand it completely. Could you please explain the purpose of creating install base item in CSM.
Hello Team, I have a scenarios where i need to choose portal to use for our customer. I want to use it for both internal and external customer. Do i need to configure both or one can help me. if one then which one?
Hello everyone,I have a requirement to display a message on the “csm_contact” page when a user clicks on the Disable Login / Enable Login link, similar to when g_form.addInfoMessage() is used in a Catalog Item.I have tried adding gs.addInfoMessage() ...
Hi, The configured Reply to email address of Notification is not populating correctly in the outlook while replying to it.Instead I am getting email address which is configured in lower environment for that particular notification. Any insights? Rega...
Hi Team, Could you please help me some prerequisite questions which i supposed to ask to client before kick-off meeting.
You can invoke a record producer on click of UI action in Configurable workspace and send parameters to it. The parameter can also be parsed and fetched using an onLoad catalog client script. The record producer will open in a new tab in configurable...
Hi All, I have a record producer with few variables and a variable set. A variable named 'Client name' is created as a variable and the Variable set has Policy details. Requirement is - based on the Client name selected in the 'Client name' field, th...
Hi Community Team, I have one record producer in CSM portal if we click record producer that thing is navigate to other external form. how can I achieve please help about this. ThankyouNikhitha Reddy
I need assistance please,I have a requirement to have customers click a url link that redirects to CloudFront and then downloads a pdf.how can I pass the referrer header "https://instancename.service-now.com/" when the link is clicked in ServiceNow.
I am trying to find out the emails logs that are logged in last 7 days. So im using aggregate and between query but it's giving all the notifications im using this script now var gdt = new GlideDateTime(gs.nowDateTime()); gs.log(gdt); var dateArr =...
I have a custom Choice field called as "Next Action" with dropdown values as "test", "QA" and "Prod".I need to find out the duration of how much time till the case is closed, the "Next Action" was holding the value as "Prod".Can someone tell how to a...
Hi all We're using CSM/FSM Configurable Workspace for both Incidents and Cases. I would like to have the mini Email client active by default in the Compose section of a record. At the moment the Email tab only appears when an agent clicks the reply b...
Hi AllI have record producer "Reporting "associated with case table. The requirement is to delete the attachment for the case records for that related "Reporting" record producer and also know how much attachment records have been deleted. Can we ach...
