Using Dispatcher Workspace how can i get the User and availability time details using script
Hi All, My Requirement is using back-ground script i need to know the users and availability time slot displayed in response using dispatcher workspace.
Forum Posts
Hiding comments when a new version of a knowledge article is created in Next Experience?
I'm wondering if there is any possibilities to hide old comments in newer versions of knowledge articles. I've been googling and can't find a good answer as Live Feed doesn't apply with Next Experience. We're trying to do as little customization as p...
Imbed CSM Portal into External Portal
I read in a release notes (Washington or Xanadu) the ability to 'imbed' the CSM portal into an external portal/website. But now I can't seem to find any reference or documents to this. Anyone come across this feature or did I imagine it?
Get Logged in user location in short description using OnLoad client script
Hi ,Need help on getting logged in user location in short description using onload client script using GlideAjax. Thanks in Advance,Dileep
knowledge article widget color change based on roles
Hi All, I Have one requirement related to widget color as per the roles snc_external users should see the article background color in blue where as snc_internal users should see the article background color in orange. the widget is kb_article_ conten...
Help integrating sold products and install base with Order Management
The SetupWe have been working with service now for a relatively short period of time setting it up for the various task that it would prove useful for in our company. Recently we decided we would set up CSM with Order Management to help capture order...
In the widget, transfer the file obtained from the client to the server
HelloI created a widget, the screen operation I uploaded a file.And get the file in client. I want to transfer the currently obtained file to the server side for processing. Client：entryVal[1] is a fileServer:Now the Server gets empty（fileData）
Resolved! Write operation against 'sys_attachment' from scope 'sn_customerservice' has been refused due to the
I have insert BR written to add attachment from sys_attachmnet table to csm table. Attachment getting added when raising from admin user, but when raising from end user/ITIL user then getting below error:- Write operation against 'sys_attachment' fro...
How to Create Priority Data lookup for Case Form
Hi Team, On the case form based on impact and urgency priority is not working, because there is no data lookup rules for case table. I have tried to create data look up rules for case table, in matcher table it is showing as No Matches found. Any id...
OOB Related list Configuration
Hi Team, I want to know , in OOB Related list entries, how they have created and any dependency on that, because for this entries, filter condition is showing, how they configured > change_task.change_request ,i have a same requirement on change fo...
ServiceNow Report module is not showing Related table column
Hi Team, I have a query. There is a table called as Customer Order wherein we have a field called as "# of Quoted Locations". This is an integer field and is visible to be added as column as dot walked.There is a child table as Order Task which has r...
Resolved! UI action to show list of attachments attached to a form
Can anyone provide UI action script to show list of attachments attached to the form. The functionality will be same as OOB paper clip attachment button present in every form but this ui action should not provide options to users to remove/add attach...
Resolved! CSM (customer service management) exam dump
Hi ,I would like to check anyone has exam dumps for CSM (Customer service management) ServiceNow 2024 . Pls share the links are dumps for exam preparation , i dont see any dumps in udemy . Thanks in advance Regards ,
Business Rule to find a record in one table and than go to other table to delet record.
Hi All, we have a table where master data are available. And we have another table where Bank Details are available. Both matching with the customer number. Now we need a BR as follow: If the master data has the archive flag, the customer number sho...
Enable agent support over a call for customer cases.
Hi community, We are looking for the best options available in the market to achieve the following use case.We need to enable case support over a call along with the transcript of the call recording available in the record.AmazonConnect is a wise cho...
