CSM Configurable Workspace is not showing added workspace lists. Workspace lists were added to existing categories and appear in Agent Workspace but do not appear in CSM Configurable Workspace. Troubleshooting included: adding necessary roles to each...
Does anyone know how to enable AI Search in CSM Portal ?
While creating reports in multi-level pivot table, There is a limitation of only 5 rows. can this be increased?
Hello, I would like to know how much time my team spends on tickets per department. I'm looking to buy a tool to help with account creation, but the higher-ups would like a report showing how much time my teams spend on those tickets. I would also li...
The exam study guide and practice questions from Pass-Exam-4-Sure were indispensable. Their exam techniques and support led to my successful ServiceNow CIS-CSM exam results.
I have created an OAuth application for the Customer Service Module, as shown below. When integrated into my app, I can see the Authorization screen below. On this consent screen, is there a way I can show the scope or permissions that the "...
Hi Everyone,Does ServiceNow CSM module have OOB capabilities to read tweets from the social media platform 'twitter'. Create Incidents from the specific tweets and once incident is resolved reply back to those tweets on twitter platform.Please text h...
We as an MSP have customers using CSM / CSM Portal. They currently using email fill a change form, similar to the ITSM Change module (change details, impact/risk assessment, change task etc). Then our change managers manually input this information ...
I am currently working on creating a widget for the csm portal. The use case is to build a widget that will display all Knowledge bases and their categories allowing the user to subscribe to a specific knowledge base category (if they have read acce...
We are utilizing the agent workspace on top of a fairly standard out of the box configuration of CSM. When we upgraded to New York, we noticed some additional functionalities in the Agent Assist. In the screenshot below, you can see functionality to...
The user having only role that is snc_external. I don't want to give any other role. With this snc_external user have to see only Dashboards and service portal. How to do that? someone please help me.
hi. i have a requirement to digitalize a Post Incident Report in SN platform. current process is fulfillers will need to manually fill up a pdf form template after resolving incident and get the report approved. any idea whats the best method to ach...
On submit client script is not triggered when UFX client declarative action is clicked.How to check for mandatory fields when declarative action is clicked?
Hi all,Can you help me to know why there is no Case, Interaction records are visible in my CSM Workspace at Customer Activity Tab.Below are some screen shots related to that. As you can see there are 3 records for Consumer "Gilly Parker" in Customer ...
Hi All, In a flow designer, I am trying to run a 'for each' logic for a list collector variable from service catalog.I am getting error saying - 'Unable to create serializable iterator'.can anyone please help me in how to resolve this. Thanks in adva...
