My List update on CSM Portal

[Alex B]

I would like to update the default filter for My Cases on our CSM Portal but I cannot find the appropriate place to update this information.

I have saved a new filter with the Opened By as a dynamic field but I cannot make this the default filter for the entire organization. (Image below for reference)

Any help would be appreciated!

[jeronimomor]

Yes, I configured the Widget My list filters, so it only displays My cases a Actions Needed

(function() {
  data.selectedFilter = $sp.getParameter('sel');

  data.list = [
    {
      table: "sn_customerservice_case",
      targetPageId: "csm_ticket",
      view: "csp",
      myListFilter: gs.getMessage("My Cases"),
      query: "initiated_as_request=false^opened_byDYNAMIC90d1921e5f510100a9ad2572f2b477fe",
      selectedFilter: "my_issues"
    },
    {
      table: "sn_customerservice_case",
      targetPageId: "csm_ticket",
      view: "csp",
      myListFilter: gs.getMessage("Action Needed"),
      query: "stateIN6,18", // This matches the original logic
      selectedFilter: "act_needed"
    }
  ];
})();