Need a Tab on Standard Ticket Page to show resolution information

Gopi Naik2
Kilo Contributor

‎04-13-2022 09:45 PM

Hi All,

I have a requirement to create tab on standard ticket page and that should show resolution code and resolution notes. I tried to create custom tab by using form widget but it was showing record number and related links. I just need a tab with name Resolution Info and That should show both  resolution code and resolution notes. How can achieve this?

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Anil Lande
Kilo Patron

‎04-13-2022 11:14 PM

Hi,

For this purpose you need to create a widget which will display required fields and include that widget in the tab configuration (tab of type Custom).

Check some OOB custom tabs and follow same logic.

find_real_file.png

There is no straightforward way to add fields in new tab on Standard ticket page.

 

Thanks,
Anil Lande

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Thanks
Anil Lande
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shivatmika_19
Tera Guru

‎11-28-2024 03:03 AM

Hi Gopi Naik2,

You can refer the link below: 

https://www.servicenow.com/community/employee-center-forum/add-resolution-information-tab-in-the-tic.... 

I hope this will help.

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