Need a Tab on Standard Ticket Page to show resolution information
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04-13-2022 09:45 PM
Hi All,
I have a requirement to create tab on standard ticket page and that should show resolution code and resolution notes. I tried to create custom tab by using form widget but it was showing record number and related links. I just need a tab with name Resolution Info and That should show both resolution code and resolution notes. How can achieve this?
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04-13-2022 11:14 PM
Hi,
For this purpose you need to create a widget which will display required fields and include that widget in the tab configuration (tab of type Custom).
Check some OOB custom tabs and follow same logic.
There is no straightforward way to add fields in new tab on Standard ticket page.
Thanks,
Anil Lande
Thanks
Anil Lande
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11-28-2024 03:03 AM
Hi Gopi Naik2,
You can refer the link below:
I hope this will help.