Need Help Displaying Response Templates in a Custom Workspace

Avee90
Tera Contributor

Hello Community,

I’m working with a custom application and workspace, and I’m trying to display Response Templates in the right-side panel, including the related response templates.

I've created Response Template component in UI Builder and I'm able see it on workspace, but I’m able to get the response templates in my custom workspace. The Response Template plugin is already installed and is currently being used successfully in the HR Workspace.

Since I’m new to UI Builder, I’m not sure if I’m missing any configuration steps or workspace-specific setup requirements.

Has anyone implemented Response Templates in a custom workspace before? Are there any prerequisites, configurations, or best practices I should be aware of?

Any guidance or documentation references would be greatly appreciated.

Thank you!

Avee90_0-1783592035388.pngAvee90_1-1783592040417.pngAvee90_2-1783592068560.png

 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Avee90 

 

Validate your steps by checking these steps:

Configuring Contextual Side Panel Tab in CSM Configurable workspace 

Creating and Use a Response Template 

ServiceNow: Add response templates to a customizable workspace 

 

Response Templates for CSM Configurable Workspace 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti