Need notifications when replies are sent to a case.

[brandon_bakowsk]

Whenever a client replies to a case generated via Email to ticket, I need a notification sent out to the assignee of that case so we don't miss any sort of information, just like how SN notifies us whenever a new comment is added.

I've been plugging away at this via inbound actions and notifications all day and have about hit my limit, I've seen similar posts about such an issue but was hoping someone had an easy solution I just haven't thought of yet.

Is there any easy solution to be notified on "Email received"?

[Brian Lancaster]

Can you share how you have the notification setup? You may need to put the gs.evenQueue before the current.update.

[brandon_bakowsk]

Here is how the inbound action is set up.

[Brian Lancaster]

I'm talking about the notification that is fired by the event.

[brandon_bakowsk]

Ah apologies here is how the notification is currently set up.

[Brian Lancaster]

How about the who will receive tab? I noticed that you are sending current.assigned to as a parameter. Did you just use assigned to in the notification or did check the box for Event parm 1 contains recipient? In this case I don't think you need to send the parameter since you are just using assigned to.