Resolved! To Get the Report of Users and Sys ID
Hi All,Is it Possible to Get Report with User Name and Sys ID.Please help..User NameSys IDRegards,Sanitha
Forum Posts
Auto refresh of landing page lists in CSM configuration workspace
Dear community,I was wondering if anybody knows how to automatically refresh a landing page lists in CSM configurable workspace. I'am aware that a tiny refresh button is presented on the list view, but i would rather have an auto refresh to ensure it...
Resolved! Limit Case view based on assignment group in the case
Hi there, we are trying to limit the case view based on assignment group in the cases. for example, if customer1 user is in the group of "a", customer1 user is only able to see cases that are assigned group is set to "a". I am guessing I can do thi...
Business Rule "Prevent Invalid Case Creation" is preventing Import Set REST API from creating records
Hi All, I am getting this error: "Operation against file 'sn_customerservice_case' was aborted by Business Rule 'Transform synchronously^085b3eda87d0d1904bcfc88e8bbb352a'. Business Rule Stack:Transform synchronously,Prevent Invalid Case Creation" whe...
Resolved! Can't find case table in Process Automation Designer
Hi everyone, I can't find the case (sn_customerservice_case) table in the Process Automation Designer. I changed the application to globan, to customer service and to guided decision experience. How can I select the case table as trigger? Thanks for ...
Ticket Resolution and supporting self-service / Ticket reopening.
Many tickets are resolved on the phone with the service desk through relatively quick fixes. However, from recent experiences with several end-users, it seems that many issues may reoccur within a short time, and frequently the individual doesn’t imm...
Error while attempting machine translate
Hi All, I am receiving the following error when attempting to Machine Translate in the KTT - "Error while performing translation. If this persists, please contact administrator." The plugin dynamic translation is already activated. Please guide/hel...
How to create a report on case table based on the time taken to resolve the each ticket along with the assignee name.
Hi how to take report on case table in below scenarios. 1) The time taken by a assignee or agent to resolve the ticket from the actual mean time along with the name of the assignee for whom the ticket has been assigned 2) The number of tickets the pe...
Resolved! Logo from reply mail is getting attached as an Attachment - CSM Workspace
Client sending a reply email with the company logo is getting attached as an attachment in Service now. Need help on restricting the logo getting attached as an attachment. I would like to know in which application and table a business rule needs to...
Resolved! On JSON payload get child object
Hi all, I have question on Integration. I am using Scripted REST API to consume the data on ServiceNow system. Below is the sample payload. I am able to get the individual attributes like Name, country etc and able to map with target fields on Servic...
Change Request Process be used by External Accounts(our Customers) in the CSM portal?
Hello, We are progressing through final development stages of the CSM portal in ServiceNow and had the following question: Can external customers (accounts) create/edit/view Change Requests? So far, we’ve only been able to implement C/R cases for ou...
Date should not be day before today
I have one field called "Extended Date" that date should not be day before today. So the issue is when i am using any client script and script include for this it reflect in both Native UI and Agent Workspace in My PDI but When I Implement this code ...
Person is both a user and a consumer - Inbound email action issue
We have an external person who is: set up as a Consumer (csm_consumer) as they are the client on multiple cases.set up as a User in servicenow (sys_user), and accesses ServiceNow in more of an internal role. Both accounts have the same email address ...
CSM role "sn_customerservice.case_viewer" is chargeable or free?
Portal: My Requirement is to show all the cases created by specific group of users. 1) I have created one group called "Group External Users" and this group having 4 members with no roles. without roles(no roles) user can able to view only created/o...
Next Best Action Rule Contexts
Hey there, I am trying to add guided decision tree to Recommended next best actions. I have selected "Interaction[interaction]"as the table in next best actions rule, since I want to get NBA for the interaction record that I create.But I get this err...
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