Approver name is not showing in approval tab after clicking on publish for knowledge article.We are using OOB workflow so its working proper. Can anyone please tell me what is the issue.
As Fulfillers how can he able to provide Tags on the case lists and case forms. 1.want to see the column "Tags" in the default layouts of the case list 2.want to see the assigned Tags directly on the Case Form (default layout) Thanks in advance. ...
I want to create catalog task after 30 or 60 or 90 or 180 days timer so how can i achieve this please share the code any one below code am using but its not working: // Set 'answer' to the number of seconds this timer should waitvar gdt = current.v...
We have a requirement to create new cases whenever a customer survey response has a response score between 0-6. For the same It have written the code below. I worked well for a long time but suddenly stopped creating new cases. I tried to debug by ad...
Hi All, I m trying to find out difference between Sold Products & Assets As I know : The whole Install Base setup with Sold Products is focused on digital services, which are different from physical products and assets, because they are deployed in...
HI Team, I can see below function in one of the script include used in our environment. processOrder: function(order, lineitem) { this._log('SF SI Order: ', JSON.stringify(order)); this._log('SF Order Line Item Payload: ', JSON.stringify(lineitem))...
Hi Everyone,I want to show/hide activity stream on CSM workspace based on some condition.I know if we remove the activities formatter from the workspace view it will be removed in the CSM workspace too. Keeping this logic in mind I created two views ...
Hi, How to show cases opened by me under Check Case status topic. Currently, OOB Check Case status topic shows all the cases present for other users as well, but I want to show only cases opened by me to check case status. Your suggestion is much app...
It may be too early to ask this question, but I have many ServiceNow customers asking for the ability to raise orders via the CSM portal. I was very excited to see the updates/new functionality about Order Management in San Diego but per the docs th...
Hi, I have requirement to show help text on each field of a incident record in agent workspace. I achieved this in native ui where I have added help text to each field. But same has to be done on Agent workspace. Please help. Thanks in advance
Hi Guys , I created a cascading filter on a database view and placed on a dashboard. The hierarchy is 1.User- To select any user from user table 2.Account - The Accounts are only in which the user is part of But now the requirement is to select multi...
Hello,We are trying to display a list of records with attachments to user who have not signed into our CSM Portal. These files are for public viewing.We have a simple list widget that is listed as public. In addition, the table that the widget pull...
Hi, I'm interested in what experiences all of you made regarding the communication from an incident to the customer, with CSM enabled. The following is my current understanding on how it should be handled 'by the book': 1. Customer creates case, repo...
in what way we can UI page in dashboard i know below link will be helpful i need steps that we can call ui page in dashboard https://docs.servicenow.com/en-US/bundle/sandiego-platform-user-interface/page/use/dashboards/task/create_widget_displays_web...
