Need notifications when replies are sent to a case.

[brandon_bakowsk]

Whenever a client replies to a case generated via Email to ticket, I need a notification sent out to the assignee of that case so we don't miss any sort of information, just like how SN notifies us whenever a new comment is added.

I've been plugging away at this via inbound actions and notifications all day and have about hit my limit, I've seen similar posts about such an issue but was hoping someone had an easy solution I just haven't thought of yet.

Is there any easy solution to be notified on "Email received"?

[Brian Lancaster]

Sounds like that is not the inbound action that is being used then. In the "Consumer Update Case via reply" can you add a gs.log("Consumer Update Case via reply"); and see if it logs that.

[brandon_bakowsk]

This was the only result with that action, btw thank you for all your help so far even if nothing seems to be working.

[MrGupta__]

Hi @brandon_bakowsk,

If you want to notify the assignee about the reply, you can use events to trigger the emails.

Thanks.

[brandon_bakowsk]

Do you have any sort of documentation on using events for this?