Need to add additional search choice to the 'Related Search Results' section in the CSM Workspace
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2025 02:30 AM
I need to add an additional search choice to the 'Related Search Results' section in the CSM Workspace, and I have the relevant configurations available, as outlined below.
Configuration Details:
- Searcher (cxs_searcher_config):
Includes Knowledge, Discussions, and Pinned. - Search Context (cxs_context_config):
Includes Case Workspace and Knowledge Base Search.
Implementation Plan:
The plan involves creating an Additional Resource Configuration, either within a newly created Search Context or by using an existing one. However, at present, there is no available option to create a new record for this.
I attempted to enable the New button on the list control for Additional Resource Configurations, but even after doing so, the record does not open in a new form or allow creation. Kindly assist with resolving this.
Labels:
0 REPLIES 0