Need to add additional search choice to the 'Related Search Results' section in the CSM Workspace

shital7
Tera Contributor

I need to add an additional search choice to the 'Related Search Results' section in the CSM Workspace, and I have the relevant configurations available, as outlined below.

 

Configuration Details:
  • Searcher (cxs_searcher_config):
    Includes Knowledge, Discussions, and Pinned.
  • Search Context (cxs_context_config):
    Includes Case Workspace and Knowledge Base Search.
Implementation Plan:

The plan involves creating an Additional Resource Configuration, either within a newly created Search Context or by using an existing one. However, at present, there is no available option to create a new record for this.

 

I attempted to enable the New button on the list control for Additional Resource Configurations, but even after doing so, the record does not open in a new form or allow creation. Kindly assist with resolving this.

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