Reporting: How to display SLA attainment as a percentage in a line graph

[jjong]

Hi all,

We recently moved from Salesforce to ServiceNow CSM (Yokohama) and I'm rebuilding our KPI dashboard. An important KPI for us is SLA attainment in % over time (I attached a screen view of what that looked like in Salesforce).

However, in ServiceNow I only manage to get the [Has breached] scores in absolute numbers (see attached). I know that you can view the percentage when you hover over the lines and also that you can display the values in a table under the graph, but it does my head in that I don't find how to visualize the actual scores in % instead of absolute numbers.

Any ideas what I'm missing?

Thanks!

Judith

[AndersBGS]

Hi @jjong ,

Is the reports build through the old report builder or through platform analytics?

[jjong]

Hi @AndersBGS , thank you for reaching out!

These reports were created in Report Builder.

Thanks,

Judith

[jjong]

Are you implying this is only possible in platform analytics?