Need to see the created Change in the work notes section

[Abhilasha G T]

Hi Team ,

In the incident form, i want see the created Change records in the work notes section.

How to achieve this.

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha G T 

Please ensure you are referring to the correct related list.

please share screenshots.

[Rohit Singh]

Hi @Abhilasha G T 

Creating a change request from Incident form will not bring that CR in the related list of Incident. You need to manually add an Incident in the parent field of a Change Request. Parent field you need to bring it in change form through configure Form Lay out or from the Related list of the Incident.

This happens because in the incident related list of Change request if you see the filter condition is Parent= INC Number (This is the way relationship is build between Change Request and INC Number).

Regards,

Rohit

[Abhilasha G T]

Hi Rohit,

Thanks for your time and reply , Parent field is already available on the change form. I don't want to manually add the incident number on that parent field, it should populate automatically,

how to achieve it.

[Rohit Singh]

Hi @Abhilasha G T ,

Change request are being created from the UI Action. So in UI action you can add this code

changeRequest.setValue("parent",current.sys_id); 

Similarly you can do for other UI action. 

[Rohit Singh]

Hi @Abhilasha G T 

Did you tried above solution? I have implemented the same in PDI and it's working as expected.

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit