we have short description like [S1871R02] and we need to update the 1871 into the location field in incident.
we wrote script already but when we try to update the incident location is not matching with short description.
Business Rule script:
(function executeRule(current, previous) {
var shortDescription = current.short_description;
current.location = null;
if (shortDescription) {
var numericPartMatch = shortDescription.match(/S(\d{4})R/);
if (numericPartMatch && numericPartMatch.length > 1) {
var numericPart = numericPartMatch[1];
var locRef = new GlideRecord("cmn_location");
locRef.initialize();
locRef.addQuery("name", 'M' + numericPart);
locRef.query();
if (locRef.next()) {
current.location = locRef.getUniqueValue();
} else {
gs.info("Location not found for the provided numeric part: " + numericPart);
}
} else {
gs.info("No numeric part found in the short description.");
}
} else {
gs.info("Short description is empty.");
}
})(current, previous);
