I have integrated ServiceNow Voice with Amazon Connect to allow for inbound/outbound calling capabilities. I am able to access the recordings of the calls as well as see real time transcriptions as the call is happening, but after the call is over, t...
Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...
Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...
Hi, Is there any out of box feature to send a custom table data(delta) to SFTP in PDF and XML format on daily basis.Can I use flow designer with "Generate PDF Document flow action" and SFTP step to achieve this. ThanksRaji
I have a client that will be creating a 100+ work orders that span 30 days. They want these automatically scheduled to an agent with 4 hour windows. Some should start at 8am and the other 4 hours at 1pm. The agents have a list of locations covered...
What does a local update set mean? By experience, I noticed that it has information about all the update set that exist. Suppose I created 2 update sets in the portal. Would I be able to see that update set 1 exists in update set 2?
I have created one user in particular domain . I have given admin and domain_admin role to that user but that user able to see and access the remaining domains also. How can we restrict the access. Please provide the solution.
I want to popup a warning message to extend the session when ServiceNow Portal session is about to timeout as it is already there OOB for backend
I am using GlideAjax to call a script include function 'acceptPayment' from a UI page but it is not able to run the function , both UI page and script include are in same scope and when I try to run the script include from the same GlideAjax code fro...
Hi!I have a scenario where we need a custom table and process for cases that can be registered by both internal and external users. To accommodate this we have created a case type, and given internal users the self contributor-role in order to allow ...
How can i create report for Resolution SLA of incident task type and CataLog task?
Hi all, We have a business rule calling the Google translator api to translate a field value from different languages to English. Below is the code var gr = GlideRecord("asmt_metric_result"); gr.addEncodedQuery('metric.metric_type.evaluation_method=s...
Within CSM Workspace, when a user uses Agent Assist to attach a KB article to a case, a link is added to the Comments field. We don't want this behavior. I've removed the "comments" field from the Attach note field in the Search Action Configurati...
Partner contacts are not able to see all their clients cases even after granting them partner admin role. ideally I would think they are meant to be able to see all their customer data after granting this role but they are only able to see some but n...
Hi, I am able to add new addresses to 'From' field using Email Client Template in CSM workspace.As you can see in attached image 'From address', I have two email addresses Kunden and Hilfe added to From field where Kunden is default. In other image y...
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