New Custom Case type is not showing details after case submission on Service Portal
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03-12-2025 11:41 PM - edited 03-13-2025 12:00 AM
Hi all,
I am facing an issue when submitting a case there is no issue on seeing the info on Service portal(even without case_viewer role) but when submitting a case(custom case type) there is nothing visible on SP standard ticket header(until case_viewer role is provided).
This screenshot is for my custom case type
This screenshot is of standard case
can anyone help me with this ?
Thanks
Akshay
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