New Custom Case type is not showing details after case submission on Service Portal

Akshay Jugran
Tera Expert

Hi all,

I am facing an issue when submitting a case there is no issue on seeing the info on Service portal(even without case_viewer role) but when submitting a case(custom case type) there is nothing visible on SP standard ticket header(until case_viewer role is provided). 

 

This screenshot is for my custom case type

 

AkshayJugran_0-1741847968523.png

 

This screenshot is of standard case

AkshayJugran_1-1741848078572.png

 

can anyone help me with this ?

Thanks

Akshay

 

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