In SOW view of Incident , i need to disable the New button in the related list of change request
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03-10-2025 11:59 PM
Hi Team,
In SOW view , when i open the Incident form , there is a related list Change Request , i need to disable the New button for ITIL user in the related list of change request.
I found out that button, in table > sys_declarative_action_assignment_list
i Relabel it for identifying the exact Button .
but not able to achieve it.
How to achieve it.
Regards,
Abhilasha G T
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03-13-2025 12:04 AM
@Abhilasha G T Please find the support case link for your issue
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830000
Kindly try it out and share the result, incase if you require assistance.
Sujatha V.M.