In SOW view of Incident , i need to disable the New button in the related list of change request

Abhilasha G T
Tera Contributor

‎03-10-2025 11:59 PM

Hi Team,

 

In SOW view , when i open the   Incident  form , there is a related list Change Request , i need to disable the New button for ITIL user  in the related list of change request.

AbhilashaGT_1-1741676107498.png

I found out that button, in  table > sys_declarative_action_assignment_list

i Relabel it for identifying the exact Button . 

AbhilashaGT_2-1741676300930.png

but not able to achieve it.

 

How to achieve it.

 

Regards,

Abhilasha G T

 

 

 

 

0 Helpfuls
  • 561 Views
1 REPLY 1

Sujatha V M
Kilo Patron
Kilo Patron

‎03-13-2025 12:04 AM

@Abhilasha G T  Please find the support case link for your issue

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830000

 

Kindly try it out and share the result, incase if you require assistance. 

 

 

 

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
0 Helpfuls