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New Task Creation when INC is in Resolved State

tanveer
Tera Contributor

‎12-09-2024 01:28 AM

I saw a behaviors where in i was able to create a new task when the Ticket state was Resolved. Is this an OOB feature? Or is it a bug in our application which recently got rolled off in Production. Please comment along with any reference from Servicenow documentation (if any) ??

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Abhishek_Thakur
Mega Sage

‎12-09-2024 01:35 AM

Hello @tanveer ,

It might not an OOTB. Check if there is any after update BR running on the incident table that is creating the task.

 

Please mark my answer as accepted solution and give thumbs up, if it helps you.

 

Regards,

Abhishek Thakur

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