Is there a way I can configure that when a customer logs in our CSM Portal, they are requested to accept Terms and Conditions to login? Also, I need to save somewhere the answer the client gave (accept/reject).? Thank you!
All, I would like to integrate SCCM software approval with Service Now. The basic idea would be that a user would go into software center and request a piece of software. This would generate a software request ticket within servicenow which, upon bei...
Hi All, As per below screenshots, I have given proper roles for customer, consumer and Partner, but when i logged in with all these users then I'm unable to create case with these ids. Why? I'm not able to understand? Could anyone help? Thanks, Meha...
An attachment has been made to the Case form and when I try to download and open the file it showed me an error as " Malicious PDF file". Is there a functionality where ServiceNow scans the document attached to the form? Please suggest. Thanks, ...
Hi, In Servicenow kingston, there are 2 types of portal for CSM one is "Customer Service" and "Customer Support". What are the differences between them? Regards, Swarnadeep Nandy
I have a custom page which has a load time of 40sec and most of the time is taken by the browser(37s). When the browser link is expanded, the client scripts/ UI policies take up very little time and the "Other" takes up 36s which is a major chunk. Is...
Hello ServiceNow Community - I'm trying to edit one of our links in one of our widgets on our Service Portal and I'm having the hardest time trying to locate where the link is to edit the URL. I've tried going through the Service Portal Configuratio...
Hi, so i wanted to try out phone calls with customer service management, these are the steps i took: 1. installed all plugins: notify, cti, openframe related 2. added twilio config 3. set openframe config to default and active 4. added my number to ...
Hi, I am trying to enable the appointment booking application in my development instance, I enabled all the required plugins successfully without any issues. However, I'm not able to see the option for booking the appointment from the portal as men...
Hi All, I had a doubt about snc_internal and snc_external role. When we activate customer service management plugin oob snc_external and snc_internal role added into the environment, but when we create a customer contact manually why snc_internal rol...
Hi all, This might be a beginners question but please let me know if you know any info. Question 1In the Dispatch map or Manager map,I want to show agents location based on their geolocations. But the dispatch map shows agents current location based ...
I see that a knowledge base must be selected to have any articles available for view/search. Once I selected a v3 knowledge base, the articles became available. I have the IT kb associated now to the ootb service portal. My knowedge base set up is as...
Hello all, Question: When a consumer comes to Customer Service portal and register himself on the live chat form to chat to an agent, the agent then creates a case for him from his side and adds him into the consumer database if he's not present in i...
How would I change or add to default search field for a referenced field?For example...On any form that references the cmdb_ci table, how would I set the default search/auto-complete to use a field other than "Name?" I'd like the search feature to r...
I have a requirement that when an Account is added to a Case, the Primary Contact of that Account is populated in the Contact field of the Case. I know I need a Business Rule -- but do not know where to start from there. any help is appreciated....