Resolved! Is there a log for the Global Text Search
We have had users report unexpected search results but have been unable to duplicate them. Is there a Log where we can go check on exactly how they did their search?
Forum Posts
Resolved! How to Improve Searchability in Knowledge Base
Can someone tell me which primary field improves searchability in the Knowledge Base more than any other(s)? For example, say I have a Knowledge Article #1 where "XYZ" appears in the Title of the article, the Meta field, and in the body of the artic...
SLA Definition based on Assignment group schedule
Hi All, We have a requirement to runs the SLA based on Assignment group schedule for Cases in HR Scoped application on Kingston version. In our instance we are NOT maintaining schedules/ contact for assignment groups. Please let me know the possible ...
Field Type File Attachment
Hi All, i am using London release of service now and there is field type "File Attachment" i am making it mandatory and even if after uploading it is again giving me error mandatory error message please help.
How do I create a carriage return in a string variable
The background I capturing a bunch of field via CSM portal form and creating an incident. Now I want to create a task that describes aspects of the incident so I am concatenating these fields in the tasks' Description field. Problem The problem is...
Resolved! Account creation logic
Hi all! I need some help with creating customer accounts in my instance. Because of the OOTB logic of the account table (customer_account) being extended of the core_company table, logic dictates that records are created on the company table after cr...
User account repeatedly locked out - every day
Has anyone come across a user that is locked out of there account everyday? This is affecting the Production instance and they have the ITIL role.
Auto-assignment of Cases based on skills
I want to enable case auto-assignment based on skills. Skills have been configured and agents assigned to these skills. How do I enable auto-assignment in CSM?
How to setup new Email Accounts to service all the incoming emails into a GMail account (example@gmail.com) from ServiceNow?
I want to setup an email where customers of a small company can send their support requests to. All the emails should be accessible from servicenow instance.We will then write Inbound email actions to appropriately create casesSend automated email no...
"Contains" search on reference field in cases not using "name" column
Hi, I'm trying to make an account field suggest values based on the input of the user, using "contains". Using the following attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=street;city,ref_ac_columns_search=true glide.ui.ref_ac.start...
Resolved! A way to add exceptions for glide.pop3.ignore_senders?
We have an issue whereby some emails are being rejected because the property glide.pop3.ignore_senders includes "postmaster." In most cases, this does exactly what we need it to do - however, we receive some valid tickets from Salesforce with the f...
Which table holds Cases?
I'm looking to use the REST API to programmatically interact with Cases, can anyone help out with where the relevant data for cases, and responses to cases, is stored so that I can address it using the API?
What happens when ServiceNow itself gets down or suffering from an Outage?
I am looking for the components that get affected during the downtime of ServiceNow and what counter measures we can take during such kind of Outage? As an example, for Incident Management, we can log the incidents in an excel sheet during the downt...
Resolved! Catalog form to be read-only after submitting
Dear Folks, We want to make all the variables of the form as read only after submitting the service. Please help me to achieve the same. thanks & Regards, Ankit Kumar
How can we get the session IP address in Script action ? getclientip() is not working in script action
I want to get the ip address of the user session who triggered the event . Since i am using the OOB event, i have to get this data in script action. But i am unable to use the gs.getsesion().getClientIp() method and get the correct result. Please hel...
