@larissaribe ,
Navigate to System Notification > Email > Notifications
On the list review the category for SLA.
Click New on the list.
Name is Criterion 3(Notification of Request Overdue by More Than 3 Days)
Table: select the task table for your request
Tebs/section
1. When to send:
use the condition builder to create your (Sending Rule: When the request exceeds 3 days after the expiration of the defined SLA)
You can also create an event to trigger this notification as well.
2. Who will receive this:
Unlock the group field and seleck: MANAGERS_HR group
3. What it will contain:
Criterion 3.1 - Notification Data - what message or data or information needed to be passed like the SLA for task such and such is expired/breached 3 days
When completed right click to save and remain on the notification record, and then click preview notification to see how it will be presented to audience.
You can use a Flow and Scheduled Job to also complete this as well. Preview the SLA flows and Schedule Jobs in their respective application > modules menus.
