Notification with yes/no button

[Saurav Bhardwa2]

Hello All,

I wanted to create a notification and send through a schedule job to all the active group managers to confirm whether they are still using those group or not. 

In notification body, I wanted to create yes/no button so that if they click on yes then, no activity needed. But if they click on "No". I wanted to deactivate that group. Is that possible to do so? 

Could anyone please guide me if there is any OOB functionality exist in SNOW so that I will not have to create something custom?

[Sohail Khilji]

Dear @Saurav Bhardwa2 ,

1. There is no such ootb solution avalible to do this.

2. You need to customize this solution by creating a new inbound email action, were you can instruct the user to reply to reply the email with YES or NO text. Based on the reply received You can use the inbound email action to record the action on the target tables to update the records.

[OR]

You can provide a link text which say :

1. We are actively using this group.

2. This group is no more in use.

Based on the click made you can record the action on the target record.

I hope this answer helps...

[ersureshbe]

Hi, No OOB solution but you can use the Approval notification as a reference and recreate for Yes / No requirement.