Close notes required on CSM portal
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‎08-07-2023 07:04 AM
Hi all, currently trying to configure my instance to require additional comments on case when closed through the CSM portal. Under the actions dropdown, there's a close case button. When clicked, it only asks to confirm that you want to close the case. I need notes as well. I've created a UI policy and it doesn't seem to work in the portal. Any ideas?
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‎08-07-2023 07:08 AM
share screenshot and what have you configured?
Possibly you might have to make some portal related changes
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎08-07-2023 07:48 AM
Posted them in the replies
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‎08-07-2023 07:21 AM
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‎08-07-2023 08:13 AM
that UI policy won't work on portal while closing the case.
Have you exposed the notes field on the ticket conversation widget?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader