Is there an ATF test step where we can attach a file to a service catalog item?
Is there an ATF test step where we can attach a file to a service catalog item?
Forum Posts
Auto assignment
we need to create UI action when engineer click the button what are the open cases assigned to his name , his name is removed from from all open cases.
Global search widget not showing on configurable workspace menu
Hi All, We have recently created a configurable workspace. We have a requirement for having a global search widget on the workspace menu. For that we already set the show global search check box as true which was present on the Experience setting on ...
Resolved! Set Due Date to a few days before catalog Variable Date
Hello, I am looking to add some logic to a Catalog item and am needing to set a Catalog Tasks due date to 5 days prior to a variable date.On the catalog item, users are populating a "Go Live Date", go_live_date, and after submission I would like a c...
Flow designer inbound email trigger role issue
Hi Folks, I have the following situation, we are trying to migrate scripted inbound actions into flow designer, the thing is that the flow performs crud operations on the case table and if the person sending the email does not have the correspoding r...
Changing the sys_class_name of Case Type breaks comments and work notes
We have a handful of case types we are testing with as a POC. We have a UI button set up so we can update the sys_class_name and switch between the Case types and almost everything seems to be working great. The issue we see are when you switch the c...
How to turn off self registration popups?
How do I turn off the popups that appear after a user self registers on the CSM portal? I.e. I only want the 'Your request is submitted and is pending review' popup, but not all the others.
Auto assignment case
When engineer logoff the day next cases will be assigned to next shift engineer.
How to do using Advanced work assignment to assign a task shift wise
How to do using Advanced work assignment to assign a task shift wise
Auto assignment
I should be able to move the active/WIP cases to a common/WIP queue once the engineer logs off for the day so that the WIP cases are picked up by another engineer who has joined the next shift
Resolved! How to export a choice list field's values?
I am in need of providing the list of choices for a choice list field, in Excel for subsequent import to a different system. The 'export' option is not available from a column header when I view the field's choices. Is there a way to export the val...
「csm」question of function
helloi want to make a function in service portal's page.for example,at the right of the picture user can search keyword or date in a blank.i want to know that if the function that users can search in history of comment by using date or keyword can be...
Why user can add comment on Closed HR cases?
Hello,I would like to have your help. In my understanding, OOTB closed HR case can be commented as below.Do you know why comment is allowed to closed ticket?About Incident ticket, it is not allowed to comment on the closed ticket by ACL. It seems to ...
Customer activity not showing when interaction created and assigned to specific account
Hi Team,Good Day! I am working on a CSM project, the recent time I got to know that when a case is created and assigned to any account in the CSM workspace it will show under the customer activity tab, same process I followed and creates one new inte...
