We are starting to implement the ITSM Agent Workspace and would like to pass the the opened for variable on the interaction record to a variable in the catalog item form. How can you pass a variable from the interaction record in the Agent Workspace ...
In Agent workspace module "Available" status is not showing in inbox. Please find the attachment .
Hi SNC team, It would appear that regardless of roles (admin) We are not able to change the state of multiple changes from Open to Close. We get the greyed out security prevention message. In looking at an answer from back in 2016 it talks about Hig...
Hi, I have a use case where I need to set up different customer service case types for different lines of business on the same servicenow instance. However this need to work in conjunction with already activated "Customer Service with Request Managem...
We primarily use case management but are looking at one of our teams using problem management. I know if we use Incident management we can link multiple incidents to a single problem, can that be done with cases? If our other team uses Problem Mana...
Hello all, We have a requirement of to upload attachments bulk into ServiceNow. Thanks & RegardsKiran
Hi Team, How to apply green color to approve button and Red color to the reject button. Please provide the solution. Regards,Mahesh.
Hello I have created a Related List which shows all incidents with the same caller in the Incident Table. The list also works properly. Is it possible to set a filter so that the active Incident in which you are working is not displayed in the Relate...
Hi,can anyone guide me, that how can we add tool tips on report widgets in performance analytics dashboard Thanks,Jyothi.
Hello everybody, Context : I need help with the SSO. The project is about the implementation of the CSM portal, SSO is enabled on the client instance. There are 2 types of users. - Internal with the SSO login - External via the login page (snc_ex...
Does anyone know if I can give someone a specific role/Permission that will give them access to Create/Update/Read Email notifications, without giving them access to anything else. We have looked in the product documentation and it seems to say that...
Hi Community, I'm new to the ServiceNow product and this community and hope someone can help me with the following. Is it possible to answer case 1 for an end-user/customer with service@domainA.com and for case 2 we use service@domainB.com? I looked ...
Hi Team, On sending data from script include using JSON.stringify(arr),we are getting message as [{}] ,we are only sending single value for a scenario. But when we print the value before JSON.stringify , we do get the proper message in gs.info() as ...
Can anyone advise where the OOTB initial response message when clicking on Live Chat in teh CSM portal is set up. I have been through every single message that is OOTB in the Virtual Agent Designer (I may be in the wrong place), however I can't find...
Hi,I want to display resolution code choices based on case category like 'issue', 'feature' etc.. Can someone help me to achieve it.