Now Assist AI Tools of type retriever report an error

[Dennis21]

{ "error": { "sourceErrorResourceName": "getActualDuration", "sourceErrorMessage": "Error: Cannot read property \"ragResponse\" from undefined,Detail: Cannot read property \"ragResponse\" from undefined", "sourceErrorResourceId": "337f2a741b65ae10b3a16205604bcbd8", "errorMessage": "Failed to execute the feature due to an error while executing it's depends on feature with invocationId: f184e4f61ba1a65041146426624bcb82", "sourceErrorFeatureInvocationId": "f184e4f61ba1a65041146426624bcb82" }, "status": "ERROR" }

[Dennis21]

[Community Alums]

Confirm Input field mapped correctly, if still error persist, create a ServiceNow support case 

[vaishnavi30]

Hi @Dennis21 ,

Were you able to solve this issue?? Even i am facing the same. 

[PedroMigueG8564]

Hello guys 🙂

I've found a workaround for this, if you are using script tools in your NASK.
I've basically added this to the script tool that was failing 

new GlideImpersonate().impersonate("system");

 But be aware that this should not be a permanent fix, just a workaround.

After impersonating the system admin in my script tool, everything worked normally.

I've raised a case to ServiceNow, as soon as I have more info, I'll share it in here!