No option in Service Operations Workspace to log time worked against a CTASK, unlike for RITMs.
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an hour ago
hi
I am finding it difficult to log time against a CTASK when working in the Service Operations Workspace, unlike with RITMs.
For RITMs, there is a ‘New’ UI action available under the Related Records tab to add time. However, in the case of CTASKs, this ‘New’ UI action is not available.
Time can be entered for RITMs with NEW UI button
CTASK does not have such option
Do we have to configure it any where in the instance?
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a minute ago
did you check with admin?
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader