No option in Service Operations Workspace to log time worked against a CTASK, unlike for RITMs.

DushanthaB
Tera Expert

hi 

I am finding it difficult to log time against a CTASK when working in the Service Operations Workspace, unlike with RITMs.

For RITMs, there is a ‘New’ UI action available under the Related Records tab to add time. However, in the case of CTASKs, this ‘New’ UI action is not available.
Time can be entered for RITMs with NEW UI button

RITMshowingTimeEntry.jpg

 CTASK does not have such option

CTASK time entry.jpg

 Do we have to configure it any where in the instance?




1 REPLY 1

Ankur Bawiskar
Tera Patron

@DushanthaB 

did you check with admin?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader