On a Case record, make custom field visible to members from selected assignment group

sumeetpande
Tera Contributor

We have built a custom field on Case table and currently this field in visible to everyone on UI for all 4 Case Type. There is no any workflow or automation built on this custom field. Now we have business requirement to make this field visible to members of specific assignment group only. I understand this can be done via UI policy, ACL, etc. but want to check if this affect maintainability, upgradability of the instance. Thanks in advance.

8 REPLIES 8

Does it affect maintainability or upgradability?

@sumeetpande 

any custom script or logic will require maintenance i.e. any future enhancement comes then you need to revisit that component and enhance the logic.

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@sumeetpande 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@sumeetpande 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader