Need Help – Record Producer Submit Error: “Something went wrong and your request could not be submit

[RohitPapann]

Hi Community,

I’ve been trying to figure out an issue with a Record Producer in my Service Portal but haven’t been able to resolve it. Whenever I try to submit the form, I get the error:

“Something went wrong and your request could not be submitted. Please contact your system administrator.”

Here’s what I’ve already tried so far:

• Checked ACLs on the target table (ensured guest user has create/write access).

• Verified Record Producer availability (set to public / guest).

• Tested catalog and category user criteria (nothing restrictive).

• Tried suggestions around API authentication (unchecking “Requires Authentication”).

• Reviewed browser console – I keep seeing 401 Unauthorized or sometimes 500 Server Error.

Even after trying these, the error persists.

👉 Could you please guide me on what else I should recheck in this process?

• Are there any specific API methods (like order_now / submit_producer) that I need to reconfigure?

• Do I need to look into inactive custom fields or function fields that might be breaking submission (like mentioned in KB articles)?

• Any additional troubleshooting steps you’d recommend to isolate the root cause?

I really appreciate any help from the community as I’ve been stuck on this for a while.

Thanks in advance!
Rohit Papannagari

[GlideFather · Accepted solution]

Hi @RohitPapann,

please refer to this post:

Submitting a record producer or catalog item error - "Something went wrong and your request could no...

eventually this:

• KB1115816 | Internal users trying to schedule appointments from Service Portal receive the error "So...