Opened By in case showing empty

Dante Ditan
Kilo Sage

find_real_file.png

 

Any idea why some records are showing empty opened_by? This field has default value of gs.getUserID();

Weird thing is the write ACL for task.opened_by includes the admin role. Some users creating case has opened_by populated and some does not have.

 

thanks in advance!

 

3 REPLIES 3

Harsh Vardhan
Giga Patron

have you checked any existing script setting them empty ? 

 

can you check the value on form , is it available ? open record >> right click on header >> show xml >> search for opened by column and check what is coming there. 

Thanks for the reply. Yes I checked the XML and it is showing empty.

nagadeepika
Kilo Contributor

Hi @Dante Ditan I am facing similar issue...Got any background for this