Opened By in case showing empty

[Community Alums]

Any idea why some records are showing empty opened_by? This field has default value of gs.getUserID();

Weird thing is the write ACL for task.opened_by includes the admin role. Some users creating case has opened_by populated and some does not have.

thanks in advance!

[hvrdhn88]

have you checked any existing script setting them empty ? 

can you check the value on form , is it available ? open record >> right click on header >> show xml >> search for opened by column and check what is coming there. 

[Community Alums]

Thanks for the reply. Yes I checked the XML and it is showing empty.

[nagadeepika]

Hi @Dante Ditan I am facing similar issue...Got any background for this