As you know, if you open record in CSM Workspace and in the meantime record is updated by someone else, there is a blue message saying "User XY has modified this field value" next to modified field(s). What I noticed is the following behavior: - Ope...
I am using the following script in a UI Action that is client side to open a specified URL in a new tab which works.+ function openWindow(){top.window.open('MY URL','_blank') ;} I now need to add logic to the workspace client script that will do the ...
We recently onboarded an iflyres-Jira integration in our instances. As per the conditions mentioned:- Conditions in Flow Designer: (Category is not one of (Incident, Query, Maintenance Planned, Data Extract Request, Data Update Request, Monitoring Al...
Hi All, I am trying to modify the list columns for the below table in the screenshot but the view is showing different. The name shows 'Workspace' but in the url it shows as 'workspace_uib'. Because of that not able to update the list columns in prop...
Hi Team,I have created one custom survey and notification based on client requirement.Requirement: when incident state is closed, survey email triggered to the caller.Notification: and it's working fine as expected.there is another requirement on top...
I have created a new Yes/No field on the Account record of customer service application. When the Customer is shown on any of the following records (usually in Company field then a client script similar to highlight VIP Caller) will show an icon next...
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Hello, i have been trying to resolved a case by proposing a solution , but every time i got a message (invalide value on update ) could that be because the case has an open case task ? if not, what could be the problem ? thank you
I have a question about chatting on the service portal.A user is chatting with a live agent in the service portal.When the agent enters the Incident number (INC00012338) , the user sees the card view show as belowI want to change this. How can It pos...
Hi all,I am new to Agent Assist, so I would appreciate your help on the following.I would like to know if it is possible in the side panel to remove the Default Sources option from the search resources (See attachment). From what I understood and som...
I am new to portal configuration, i want to hide header menu and add our own new menu. How can i do that?
I have created one portal making copy of csm portal. I do not see option to change the logo.
1) I want to a ABC case to be created from emails received on sss@gamil.com2) I want this ABC case to be assigned to the ABC Internal group.3) The Short Description of the ABC case should be mapped from the Subject of the sss@gamil.com email.iv) The...
Hi, We are currently trying to create a UI action to appear in CSM/FSM Workspace, that copies a case and creates a new case with the same information. We have added the following script to the 'Workspace Client Script' field on the UI Action var gr ...
