So we have a flow A with 95 steps on dev instance and we have already imported it on qa instance. After making some changes and capturing them in update set, and retrieving it on qa instance. After previewing, no error is thrown and committing, it do...
I have a requirement like a record producer form that contains a Request Type select box variable. Users when select the choice of that Request Type variable, then a record should get created in that table.Eg: 'Inquiry' and 'complaint' are two choice...
Hi, Does anyone have any experience configuring the ask for approval action in the flow designer and it not working because the "Service Request Catalog Item" still runs thus the REQ & RITM is always approved?
I am looking for any information on the following System Properties related to Customer Service Management application and Special Handling Notes. Want to understand exactly what these system properties turn on? Version Xanadu and/or YokohamaThank yo...
Hi All,I have implemented public service portal. Everyone can access service portal without authentication.However, I try to search our domain/url from google search. Google display "No information is available for this page." How to configure inform...
Hi all,I'm configuring csm portal and I want to add "Cancel" option within dropdown which update case record active=fasle. *Below image is from My list > open case record.How can I configure this option? Thanks.
We have been using ServiceNow for several years (started on Berlin) and have been using a customized version of the original ess portal up until our upgrade to Yokohama last month and are now moving to the Service Portal (/sp). This means that the no...
I have a requirement to show the time difference between 'Duration' field and 'Time worked' field on a widget or Report of a Dashboard.Can someone help me on this please ?
Hi, I need your help to show service definitions from case task related List. I configured service definitions for case task. It showing in case task List view but it not showing for case task related List. Please check the screenshots. It showing in...
On the backend you have the possibility to see the Dependency View button But on CSM/FSM Configurable Workspace it is not shown What to do to get it overthere as well?
Hi, In most of the forms in ServiceNow we see Follow button on right corner, I see that when user clicks on that button they would get notification when any new updates are added to that form and that does provide separate notification sent through ...
Hello,I have a question about the behavior of multi-factor authentication (MFA).The following settings have been made to perform verification for multi-factor authentication (MFA).The version is the PDI environment of Yokohama. 1.Multi-factor authent...
I had an expired CAD voucher, and I received another CAD voucher after completing the Application Development Fundamentals On Demand course on May 16th. Now I want to register for the CAD exam, but on the My Vouchers page, there is only the expired C...
Hi all, We have got a requirement to add a detailed note or description for each attachment uploaded onto a case record always. We need this on CSM Workspace so agents can also view all attachments along with description on Workspace side. Any sugge...
