Hi community, When i use openFrameAPI.openCustomURL('/now/cwf/agent/home') to open CSM workspace, i meet a problem.When i run openFrameAPI.openCustomURL('/now/cwf/agent/home') out of CSM workspace, i can open CSM workspace successfully, but when ...
I have a table with four fields: Knowledge Base, Domain, Groups, and Users. The Groups and Users fields are list collectors. I need to create a database view or report that displays each user and each group as a separate record. Example : At Presen...
Hi All. Not quite sure if this question realy belongs to the CSM Forum or my be better addressed in another forum. So please excuse if that's the case. I'm currently looking at better ways of creating operation handbooks and process guidelines/handou...
From what places in SN can an agent create a case? (Choose three.)o Customer Service Applicationo Contacto Accounto Chat which is the correct option ?
What role is required for contact users to approve a record from CSM portal, I was getting below error eventhough he is having approver_user role. could you please help me with this
Which role is required for Customer Contact User to access CSM Workspace
Hello everyone in the community! This is my first post. I would like to know about the CSM data model. In B2C, we use the Consumer table (used for raising cases) and the Consumer User table (used for logging in to the portal). On the other hand, in...
Hi,There was a requirement to add Additional fields in the standard ticket page like Description, Contact along with the fields visible. I configured those additional fields using Standard ticket configuration for case table in the info fields. But t...
hi Team,I have 2 service channels, one is in global (oob) and we have created one more service channel (custom application), in presence state available work items contains both global and custom application service channels.When agent is available a...
I want link to do the course Certified Implementation specialist - Customer Service Management Thanks In Advance
How to add options to attachment tab doocument options in CSM workspace.
#playbooks #playbookforportal I am trying to create a new content item for playbooks on portals. When I click on "try it", it just shows a page not found error. For context, I am trying to follow this exact tutorial. I have a record generator and usi...
Hi everyone, We get an Excel file from Dell that contains our computer assets and the contract they are associated with. We want to process that Excel file and do the following:Create a contract if one does not exist.On the Asset record, add the cont...
Hello All,Regarding the method "var cart = new sn_sc.CartJS();", if it is used twice within a short period by the same user, the same cart is returned.Is there a way to ensure a different cart is created each time it is used?Thanks & Regards
How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expected I also want to send the same notification to the associ...
