Guys , We have requirement to show case type tickets created by End users to see on portal. To show case type tickets created by them we tried with contributor editor role but still they are unable to see. Please guide which role we need to provide t...
There was a question on my CSM exam which was something on these lines - What feature allows the agents to provide updates to customers? Not sure if I remember it right fully bu any pointer is appreciated?
Guys - I have a query regarding AWA in CSM. Query - How to set default assignment group to case if assignment rule conditions doesn't match. Please help
Hello, In the screen conditions for the UX Screen, the visibility is following the condition if a table is chosen but not following the condition if any further conditions are added such as category type.Please help me out in achieving adding further...
How to add and modify widgets/reports in Agent Workspace home page. I have to edit the home page
Per a recent HI Support conversation, it appears the AI Search Assist driven version of Contextual Search is not capable of evaluating filter configurations as provided by the Zing driven version. Out of the box, Contextual Search provides table fil...
Hi AllWe have users with multiple locations like China ,Hamburg, India etc., when user table is updated for the users with their respective time zone and my system default is US/Eastern.Issue is:The users preference setting is changing to system defa...
Hi Team ,In the incident form, i want see the created Change records in the work notes section. How to achieve this. Regards,Abhilasha G T
Hi guys, I have to show knowledge articles in community portal. When a user is creating a question on community portal , when typed title ,Related Posts dropdown is seen. In this dropdown it only shows questions and blogs, I would like to show knowle...
We have a requirement to implement a questionnaire within ServiceNow. Additionally, we need to ensure that the responses are saved for future reporting purposes. Could anyone please assist us in identifying the best approach to achieve this.
Hi, Based on logged in user need to populate the parent accounts and child accounts from contacts table to " Account" field (type list collecter) in record producer formCan anyone please help on this, It will be useful. Thanks!
The preview in the documents does not display when clicking on the icon.Users do have permissions because if they go directly to the URL of the record, they can view it without problems.
Hi ServiceNow techies!When you install the "Customer Data Models for B2B2C" plugin, it affects the Base Case table. In our scenario, we intend to create a separate case type specifically for handling B2B2C cases. We use several other case types exten...
Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...
Cancelled is showing as Inactive in native view BUT, i can still edit the case in csm portal view. How can we fix this issue.
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