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View display name and backend name is showing different

Hi All, I am trying to modify the list columns for the below table in the screenshot but the view is showing different. The name shows 'Workspace' but in the url it shows as 'workspace_uib'. Because of that not able to update the list columns in prop...

Pallavi_G_0-1738768687839.png
Pallavi_G by Tera Expert
  • 405 Views
  • 2 replies
  • 0 helpfuls

Incident survey notifications

Hi Team,I have created one custom survey and notification based on client requirement.Requirement: when incident state is closed, survey email triggered to the caller.Notification: and it's working fine as expected.there is another requirement on top...

AbhilashaGT_0-1738775225702.png AbhilashaGT_1-1738775348632.png

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Jason116 by Tera Contributor
  • 517 Views
  • 4 replies
  • 0 helpfuls

Resolved! resolve a case that has an open case task

Hello, i have been trying to resolved a case by proposing a solution , but every time i got a message (invalide value on update )  could that be because the case has an open case task ? if not, what could be the problem ?  thank you

ammar_k by Tera Contributor
  • 514 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to customize Incident fields of live agent chat

I have a question about chatting on the service portal.A user is chatting with a live agent in the service portal.When the agent enters the Incident number (INC00012338) , the user sees the card view show as belowI want to change this. How can It pos...

Baker1 by Tera Guru
  • 685 Views
  • 2 replies
  • 0 helpfuls

Agent Assist in CSM Workspace default search resources

Hi all,I am new to Agent Assist, so I would appreciate your help on the following.I would like to know if it is possible in the side panel to remove the Default Sources option from the search resources (See attachment). From what I understood and som...

Gemma9 by Tera Contributor
  • 631 Views
  • 1 replies
  • 1 helpfuls

How to create a copy case UI action

Hi, We are currently trying to create a UI action to appear in CSM/FSM Workspace, that copies a case and creates a new case with the same information. We have added the following script to the 'Workspace Client Script' field on the UI Action  var gr ...

Daniel R2 by Kilo Sage
  • 995 Views
  • 7 replies
  • 1 helpfuls