Pop up messages when updating case "Comments" or "Closure Notes"

[Scotty88]

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[Astik Thombare]

Hi @Scotty88 ,

You can write onchange client script on additional comments field

Code -

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var acc = g_form.getValue('account');

    if (acc == 'dc5dd0843bc02300bfe04d72f3efc41e') { /// sys_id of specific account 'ABC'
        alert('Comment has been added to the case');
    }

 This is working fine. But one thing to note that even if you put one letter in additional comments, it will give pop up

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Thanks,

Astik

[Scotty88]

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[Scotty88]

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[Akshay12Tejam]

@Scotty88 To avoid sys id you can use gs.getproperty(sys_prpertyname) and you can use AFTER-UPDATE business rule then in condition section of BR you have to add "comment is updated.