I've been looking for a way to get the state change to show up in the csm for customers similar to how its shown in the workspace or platform view for fullfillers.
Something like this image, but just the state. I have been looking but I couldn't find any information on this anywhere.
Anyone know of a way to do this? Initially I made a flow to add comments which works fine but then I realized this would mess with our SLA timers.
Any advice would be great!
Hi @donkevlar ,
Go to the activity log > Click on Filter Activity Icon > Configure available fields > In the slush bucket move the "state" field from left to right.
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Regards,
Amitoj
