Hi @Scotty88 ,
Writing an onChange client-side script for additional comments is not feasible because it will trigger an alert for every single letter typed, resulting in a poor user experience. I've attempted various methods, including GlideAjax, but none have yielded a satisfactory solution.
However, for resolution notes, it is feasible to implement an onChange client script. Please check below to see how I achieved this
Script-
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var acc = g_form.getDisplayBox('account').value.trim();
// Define the regular expression with anchors
var pattern = /^Advanced Super Routing$/; // You can put your account name
if (pattern.test(acc)) {
alert('Comments has been updated');
}
}
In the above script, I've used the "Advances Super Computing" account, as you suggested avoiding sys_ids. Please refer to the screenshot below for the onChange client script on Resolution Notes (Close Notes).
The Final Outcome -
So whenever someone changes resolution notes and account is 'Advances Super Computing' it is populating alert at the top . check below screenshot -
If my reply helped with your issue please mark helpful 👍 and correct ✔️ if your issue is resolved.
By doing so you help other community members find resolved questions which may relate to an issue they're having
Thanks,
Astik
