Portable Virtual Agent web client in an external site
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11-30-2023 09:15 AM
Hi SNC
We have set up a webpage so we can test the integration of Virtual Agent - as a precursor to something that we will do with a customer.
We followed the steps in https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/virtual-agent/task/confi...
However after a few try's we have 2 issues - we keep getting this error in Chrome or Edge : xxxx.service-now.com refused to connect.
When re look at it Firefox we get a step further where it show the a button to the page and you click on it and it goes to the chat page
However we obviously want it to show within the website and not in a separate page.
We have also tried using this URL http://localhost:3000 and had the same issue - I am sure it is a simple miss.
Has anyone else experienced this and managed to get it to work and if so how did you get it to work?
What are we missing?
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Customer Service Management