Portable Virtual Agent web client in an external site

Sarah Barnes
Tera Contributor

Hi SNC

We have set up a webpage so we can test the integration of Virtual Agent - as a precursor to something that we will do with a customer. 

 

We followed the steps in https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/virtual-agent/task/confi... 

 

However after a few try's we have 2 issues - we keep getting this error in Chrome or Edge  : xxxx.service-now.com refused to connect.

 

When re look at it Firefox we get a step further where it show the a button to the page and you click on it and it goes to the chat page

SarahBarnes_0-1701364245199.png

However we obviously want it to show within the website and not in a separate page. 

We have also tried using this URL  http://localhost:3000  and had the same issue - I am sure it is a simple miss.

Has anyone else experienced this and managed to get it to work and if so how did you get it to work? 

 

What are we missing? 

 

 

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