Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Portable Virtual Agent web client in an external site

Sarah Barnes
Tera Contributor

Hi SNC

We have set up a webpage so we can test the integration of Virtual Agent - as a precursor to something that we will do with a customer. 

 

We followed the steps in https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/virtual-agent/task/confi... 

 

However after a few try's we have 2 issues - we keep getting this error in Chrome or Edge  : xxxx.service-now.com refused to connect.

 

When re look at it Firefox we get a step further where it show the a button to the page and you click on it and it goes to the chat page

SarahBarnes_0-1701364245199.png

However we obviously want it to show within the website and not in a separate page. 

We have also tried using this URL  http://localhost:3000  and had the same issue - I am sure it is a simple miss.

Has anyone else experienced this and managed to get it to work and if so how did you get it to work? 

 

What are we missing? 

 

 

0 REPLIES 0