Resolved! Plugins
Hi,Can someone help me with steps to install CSM application in PDI?
Forum Posts
Double documents getting uploaded after submitting a case
Hi all,When I am submitting a case with attachments in it from a catalog those attachments are getting updated twice.can anyone guide me with this. Thanks.
Resolved! Logic to force purge all field values OnCreate
Hi Team, A recurring issue in our environment is something will have the Case [sn_customerservice_case] table filtered to 'assigned_to' IS "[X]" or 'Account'//'Company' IS "[Y]" , and then they will click the [NEW] UI action button on the Case table ...
Agent assist workspace copy resolution not works for some user
In CSM Workspace - Agent assist option copy resolution not working for some users Is there any role restrict ?
How to change the colour of "Create Case" RP in CSM portal home page ?
Hi All,Actually i want to change the color of "Create Case " RP in the CSM portal page to green and as well need to change the color of "Submit " button as wellPlease help me to achieve thisThanksRamu
Resolved! How Can we show outage information on customer service portal like we see in service portal?
When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to di...
Without filling the Resolution Code & Resolution Notes,the state is changed to resolved in Workspace
For an incident, without filling the Resolution Code & Resolution Notes, the state is changed to resolved in Configurable Workspace.
Why the link was not redirect to correct portal url ?
Hi All,Actually we have ootb case notification ,in the notification in body we have one link that redirects to that particular case in the CSM portal , but when i click that link it redirects to me different URL page like below Notification body like...
Resolved! what to choose like CSM, Service portal, Virtual agent any other in demand products.
Hi,I have completed ServiceNow ITSM , can somebody please help me out what other products I can choose like CSM, Service portal, Virtual agent any other in demand products.
A widget to display Account details of the Logged in customer in CSM Portal
Hello all, I hope you're doing well! We have a requirement to create a 'My Account Team' page in the CSM Portal where customers can view their account details and contacts. I've created a custom widget for this purpose, but it's not functioning as ex...
HOW TO COMPLETE DELEGATION OF APPROVALS THROUGH FLOW DESIGNER
HI ALL We get log of RITMs every week for delegation of approvals to be added for employees who are going on vacations / holidays etc and we have to manually go in into user profile and add delegates for mentioned dates I am looking to find a way us...
PDI Predictive Intelligence - Classification (Configuration or Network Error)
Hi All I am trying to create a new "Classification Solution" in my ServiceNow PDI under predictive Intelligence. I was able to configure all the paramters based on a custom Table. But When I hit "Train" for the Solution, it is erroring out stating "C...
Can g_aw.closeRecord() reliably be used in other workspaces?
We currently use g_aw.closeRecord() in CSM Configurable Workspace to close the sub tab of a case. This function works most of the time but recently we have noticed that this functionality isn't working in CSM Configurable workspace when a new case ge...
a value of false is displayed next to table name in the Form view
a value of false is displayed next to table name in the Form view
Case form Issue
when select Account in case form primary contact is auto populated and based on that primary contact primary contact email and phone number is auto populated .how achieve.
