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Forum Posts
Should Average Case Age consider time in resolved?
Hi all, first post so be gentle (please)We are starting to explore the OOB PA and what it provides us for Case Management. From the outset, we can see that 'Open Cases' is configured to include those that are in a resolved state. This follows through...
Resolved! About Email Notification Variables
Hi guys. I want to display the value obtained from the record producer in the email notification.Is there any way? Thank you.
Resolved! UI Action in Parent table not working for one of the child table
I have an UI action in Case [parent] table which is being inherited to the child tables called Open Case.Under case, we have two child tables. The second table was created easily.Thing is, the Open Case Action is working fine for the first child tabl...
Documents in Community forum are Not showing !
Hi All ,We have a requirement to import the data from excel sheet into service now documents to show in the forums of community portal.I have successfully imported the data from excel into service now document table and the data is also imported into...
Learning material for TECH PROJECT MANAGER
Hi,I am new comer to Service now platform.How do i find learnings for CSM, FSM, TCM etc
How to create a report of the number of users converted from user to contact class?
Hi everyone, Is there an OOB way or any way to create a report to show the number of users [sys_user] that were converted from user to contact/changed class from user to contact?
Resolved! Cannot change CASE state from New to Open
I have a requisite when a Case is initiated as Request to change the state automatically to Open. The problem is, I cannot update the state (even through Business Rule) until I set an 'Assigned to' user. I'm trying to search for this rule to deactiva...
Special handling Notes for Reference Field on case
Experts, I am trying to show special handling notes created for a 'Parent Account' on a child account case . I am automating the creation of special handling notes for parent accounts and I wanted to show these notes on all cases created on child acc...
Hide Action On Selected rows
Hi, How can I hide or remove or translate elements on this Action On Selected rows from a specific table as shown below? Regards,
How to get sys_id of question choice in record producer script
Morning!I hope you can help me. As you can see, I want to get sys_id of 2 variable's choice in record producer. Any solutions ? Thanks for your helps
Part of the pre-engagement collateral? Scoping Guide or, Customer Service Role Template
Hello Team,For this question I am confused between b and c. Please help be with some reference. Thanks in advance.What one should be part of the pre-engagement collateral?Frequently Asked Questions (FAQ)Scoping GuideCustomer Service roles templateSto...
Reset Filter is not resetting the value when dashboard is added to the workspace.
I have a requirement to display the dashboard on the CSM/FSM workspace. The dashboard contains interactive filters and few reports in it. When I try "Reset Filter" option on the context menu, it does not refresh and reset the interactive filter value...
Resolved! Single case type selector not showing case type
HI, I'm configuring the case type selector on interaction. I've set the properties to select the single case type selector when creating a case from an interaction, but it is not showing any case type to select: I configured a record in manage case t...
Resolved! Ui action mail
Hello! I have a ui action that I am trying to change its name to Email only and when I change the name it does not update me, can you help?
