Public Record Producer Access – Fields are Read-Only or Not Submitting

[RohitPapann]

Hi Team,

I am working on making a public record producer to allow external users to submit leads in my instance. I created a catalog, record producer, and linked it to the Service Portal. The link I am using is:

https://<instance>.service-now.com/sp?id=sc_cat_item&sys_id=<record_producer_sys_id>

When testing, I observed two issues:

1. For some external users, the form fields appear as read-only, and they are unable to fill in details.

2. For others, the form allows input, but on submission it throws an error:
   “Something went wrong and your request could not be submitted. Please contact your system administrator.”

I already set the Catalog and Record Producer to be available for All Users, but still facing this issue.

Could you please guide me on what exact ACLs/permissions or additional configurations are required so that:

• Fields are editable for external users

• The submission goes through and creates a record in my custom Lead table

Thanks in advance for your help!