Query regarding Organization Hierarchy

[ankitbhatna]

In ServiceNow CSM, do we have an out-of-box mechanism (or by using some plugin / little customization) to define organization hierarchy where a customer account can be linked an org from this hierarchy. The scenario I am trying to achieve is something like below --

1. Org Hierarchy, where org is not departments or organizations of a company but logical groups to define the operation hierarchy and access control on customers data.

Eg .

Global Org

    - DUMMY Org (used for default cases)

    - SALES Org for Key Accounts (org based on account type)

          - Sample Org  

          - Parent Org

                - Child Org 1

    - GEOGRAPHICAL Org (based on geographical regions)

          - AMERICAS Org

                - Sample Org

                - Parent Org

                     - Child Org 1

                     - Child Org 2

          -EUROPE Org

               - Sample Org

               - Parent Org

                      - Child Org

....... (continues) 

2. Each customer account is associated to one of these orgs.

3. Each user is also associated to one or more orgs from these.

4. A user ONLY must have access to customers belonging to orgs assigned to user or orgs present in org hierarchy below the org assigned to user.

Eg. Customer C1 - Org AMERICAS Org (from above hierarchy)

    Customer C2 - Org Parent Org   ( under AMERICAS org, from above hierarchy)

Customer C3 - Sample Org (Under EUROPE Org, from above hierarchy)

Now, if a user is linked to org AMERICAS org, he must have access to C1 & C2 only but not to C3.

Note :- Can table 'business_unit' be used as it is or by extending to another custom table to maintain the above org hierarchy.

Regards,

Ankit