"Assign to me" UI action for Request form in Agent Workspace

[Bandita3]

Hi All,

I am looking for the "Assignee to Me" UI Action in the Request form in Agent Workspace. I see this UI action is available for Incident/Change and Problem OOTB for the agent workspace. However, its missing for the request form so that I  could easily activate it for the workspace. I want to know the reason why is it so? and what will be the impact if I create one UI action like this for  request as well?

Thanks in advance to the contributors to help me with getting this answer!

Regards

Bandita

[Kiranmai_KVL · Accepted solution]

Hello,

I see that OOB only incident "Assign to me" UI action is true. Please check the link below

https://yourinstance.service-now.com/sys_ui_action_list.do?sysparm_query=nameSTARTSWITHassign%20to%2...

However, this UI action is not there on request table, but you can create one. I would suggest to create on catalog task table instead of the request or RITM as most of the fulfiller teams works on sc_task. 

Take a copy of the above incident UI action & change the table to sc_task. This should address your requirement. There will be no impact & it's good to have as agents can assign the tasks by a click. While you create a copy of the incident "Assign to me" UI action for catalog task, please double check the visibility conditions.

You may find this article helpful :https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/configu...

Hope this helps.

Best regards,

Kiranmai