"@" tagging not working properly in case's worknotes/comments of CSM and FSM workspace/Native

AritraG
Tera Contributor

Hi All,

 

I am facing a issue in CSM/FSM workspace case's work notes/comments. In which whenever I am tagging someone using "@" and their email ID it is redirecting it to some one else but when I am tagging using the user's name it is working fine. for example if I tag "@abel tuter " it will work fine but if I tag "@abel.tuter@example.com" it will redirect it to some other user.

 

Please help Thanks in advance

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