How to remove duplicate values from an array. 1. I am getting values from two groups 2. there few users are common for both the groups 3. I want to remove duplicate users and I need to add them into watch list field on the incident form Below is the ...
Hi Team, I have a variable (reference to table "customer_account") in record producer. When i am clicking on that variable its taking bit more time to fetch the data from the table. Can someone please advise what could be the possible causes and how...
Hello I want to know how many users are accessing each page of Service Portal (sp_page). Does Servicenow have a feature to check? I found the Transaction logs, but it is hard to find the desired log.https://docs.servicenow.com/bundle/madrid-platform-...
How to debug Scripted Rest Service using Script Debugger? I have one scripted rest service and script debugger also has breakpoints, invoked script rest web service from rest api explorer and postman, getting the response but debug is stopping at bre...
Hi, Is it possible to disable the dispatch queue in Field Service Management and allow anybody to assign a work task to a Field Agent? I see you can disable the Qualifying requirement but also customer does not use a queue for dispatching agents, the...
Is there a way of assigning 2 or more Work Order Tasks to a single engineer when both WOT have similar or overlapping times?
Hi We need to sent out a publication via targeted communications that wil involve a subset our our active contacts. It's not possible to select contactg using the condition builder as there is some manual decions to made so we need to upload a templa...
I am working on Scoped Application of Customer Services and I tried to create a survey to be sent to the customer after the case has been closed. But I got the following error when the trigger condition is fired. Execute operation on API 'Assessme...
Hi Team, I have a requirement to concatenate few fields into a string field and i am not sure how i can achieve this. The address field should be concatenated as below. DEUTSCHE BANKTechnik Niederlassung WestField Operations Mobile (T-MRF)Detmolder S...
Hi,I have some Business Rules that I needed to create to perform management on attachements on knowledge base. Indeed, we just migrated from Eureka to Istanbul and the localization of the knowledge base is radiacally different.So in a source KB, the ...
Often fails to update the record fields var req_parent = new GlideRecord('sc_req_item'); req_parent.get(current.request_item.sys_id) req_parent.state = 3; // then I try to update the record var req_id = req_parent.update(); gs.log("##### For " + req_...
Hello, I just discovered that my colleague can wrap text in a report / on a dashboard and I can't. How is that possible? He sees this when editing a report: And I see this:I mean, I have no cogwheel and I don't know where to find those options under ...
Hello Team. Could you clarify the “External Users” (snc_external) capabilities in unrestricted license model for CSM? On file "Madrid ServiceNow Commercial Pricing Policy for Resale Partners.pdf" at "2.2.1 Unrestricted Users"; it mention: "Customer ...
Hello, Can someone let me know if the virtual agent activation requires its own license similar to integration hub or does it come as part of the ServiceNow enterprise licensing? Trying to understand how the licensing works for this. Thanks, Martha
Found SNow Documentation on how this is suppose too work, but my login page is not showing the forgot password link. Just trying to use the Out-of-the-box CSM Portal within a personal instance. No Customization at this point. Thanks Marc....
