Is there a way how to find out who made changes on the USER record?
Is there a way how to find out who made changes on the USER record?
Forum Posts
Reduce amount of padding / space on widget
We have a widget that is calling a table which displays the results , however, the titles are very far apart: We'd like it to look more like another widget we have: As you can see here, the space between each line is much closer together. I've adju...
Resolved! How to change Live Agent(active chat) Bot image in Agent Workspace?
Hello All, Please Help me to change the agent workspace chat image. thanks in advance
How can internal employees access the customer service portal for both CSM and IT requests?
CSM can be used by both external and internal employees. However, internal employees are not contacts or customers. How can they access the CSM portal? The client has ITSM already and would like CSM to be extended to internal employees too. Can inter...
How to call variables and event parameters on script action
Hi, I am trying to call a variables and event parms on script action to create a service_request. After processing the file I am getting undefined values on RITM. I've mentioned below code and results for the reference. Please give me the resolution ...
ログインしているユーザー情報を自動出力したい
こんにちは。 Service Portalでcaseテーブルを拡張したテーブルを参照したRecord Producerを作成しました。 「タイプ＝一行テキスト」のフィールドに、ログインしているユーザーのアカウント（customer_account）の値を文字列で自動出力したいです。 具体的に、どのようなスクリプトを書けば良いでしょうか？ 以下、試みましたが正常に値を取得できません。 javascript:gs.getUser().getCompanyRecord().name 似たような相談をさ...
Resolved! Can I update an attachment in a data sources by script?
Dear all, Many thanks for considering my request. I setup a daily scheduled import, with a data source, using attachments as File Retrieval method. How can i update the attached file (from a server) in my data source, to perform the scheduled import ...
The different between two ways of creating the External User
I am new to the ServiceNow , after researching on the external user, I found there are two ways to creating it.1. Create a user with "snc_external" role2. Enable self-register , then create external user from the self-register pageI would like to k...
Resolved! How to create and update records in custom table when a record is created and updated in other custom table ?
Hi Community, I have a requirement where - 'If a record gets inserted / Updated in a custom table then same respective record should be created / updated in another custom table'. The Two tables have same set of fields. What script needs to be used i...
How to add playbook in csm workspace
how to add playbook in workspace
Resolved! Internal users can see images in KB article but external cannot
We have a custom kb viewing page in our csm portal. This page uses the out of box "Knowledge Article Content" widget to render the article. Articles which have pasted images as opposed to attachment images, users with the snc_external role cannot vie...
Resolved! How to remove instance email address in Recipients field.
Hi Community, I have a requirement where - 'If system receives an email through inbound email action then the instance email id is stored in the Recipients (String field) field by default. How to remove the instance email id from Recipients field. Wh...
Open Up Demand Portal
Does anyone know how to Open up the ServiceNow Demand Portal? We have a Portal for Internal Users to submit Enhancements, etc. Well, we also open up the Concept Request portion for Demands. Currently as an Admin I can see it, and click "Save" or "Sub...
Reference Qualifier on Catalog Item
I need to dynamically set reference qualifier on a Catalog item based on the variable options. Variable " Request Type" has options "internal" and "external" When i select Request type as "Internal" then i need to show the reference field values of V...
