Hey Community, hope you are doing well, I'm writing this post because i'm trying to test the Twilio demo integration stated in the public docs: https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-managem...
Hi Community,When we open a Email of a record in Agent/CSM Workspace, I am able to see Reply/Reply All/Forward options and i can send a reply to that email immediately. By default, these Reply/Reply All/Forward options are not enabled in my custom wo...
1. I want to answer Survey even not login Servicenow, I just public this but it's not work2. I want to display Survey Response on DashBoard
I need way to rename an attachment when ever a new attachment is attached to form. can any one help me to acheive this?
Hey,Has anyone created a set of drop downs to filter a data table widget in service portal before?The OOTB filtering presents the user with too many choices. I need to define a set of choice list fields that the user can filter on like so:This is bas...
We currently use the Change functionality and have one approval group attached to a CI, but we have had a requirement to add multiple approval groups to a CI. Then on the change we would need someone from each of the approval groups to approve. Is t...
Hi All, I am working on CSM Workspace. On the workspace homepage there is one Widget which is showing the data from a report. The report is a counter type of report showing the total count of task. When we click on the count of that widget it opens t...
Hi allI want to populate the request field as shown below, similar to inc, chg and prb. However, this seems to be a little difficult as I have tried numerous ways to achieve this without success. I thought it would only require requestGr = caseGr.u_r...
Hi.Have noticed that the 'Update Request Item' Inbound Email Action only appears to work if the user replying has the 'ITIL' role. Most of our Contacts only 'sn_customerservice.customer' obviously. How is this meant to work for these users? Thanks!
Hi All, Greetings, I have a requirement where I need to create an UI action on workspace on case form. When user open a case, click it then it should redirect the user to a catalog item form and pass that particular case number on catalog form filed ...
Hi, I'm trying to find an easy way to display the link between a Case and a Request created from that CaseOn the list view from 'Cases' > 'All', you can display 'Incidents' (highlighted in the screenshot), but there appears to be no way of adding 'Re...
Hi All I'm after some advice - I've been asked to set up Request Management in CSM, but have never used this module before. I have activated the Request Management Integration plugin and have successfully created a number of catalog items. However, ...
Hi Community, I have an excel file that is accessible over URL and I have to create a Catalog Item. When link provided in the Description of Catalog Item is clicked, the file should be downloaded in new window without being opened in the browser.Kind...
I want to create a new UI action on the m2m Relationship table created for a custom table extending the case table, I want to copy all fields to the Case record when i create a new case from the custom record. Can someone help me adding the UI action...
I have been tasked to update all cases a specific user touched to use a different resolution code. The problem is this user never worked in the sn_customerservice_case table they only worked in the sn_customerservice_task table. I have been able to p...
