We're excited to share that we've launched a new documentation site dedicated to ServiceNow's CRM solution.
Whether you're just getting started or deep into an implementation, this content is designed to help you understand the full picture of what ServiceNow CRM includes and how it all fits together. This initial release covers:
- Products and features - a look at the components that make up the CRM solution
- Data management - understanding the data structures that power the solution
- Workspace experience - an introduction to the agent-facing workspace
- Self-service functionality - an overview on enabling end users to help themselves effectively
This is the first release with more content on the way. You can find the the CRM documentation here:
As we are working on expanding our content, we would love to hear from you. What topics would be most helpful to you? What questions are you still trying to answer? Drop your thoughts in the replies, your feedback can help directly shape what we build next.
